Digital Service Strategy & Portfolio Manager

Description

The Digital Service Strategy & Portfolio Manager is responsible for defining and driving the overall strategic digital service vision, roadmap, and business alignment for Digital Service Solutions within BU Service. Following the three-horizon approach, the Digital Service Strategy Manager leads a team to formulate strategies & initiatives, and bring to market a portfolio of digital services to meet the company BU’s and Customer’s long-term goals. Leveraging emerging technologies, the role ensures a sustainable competitive advantage through service innovation and digital transformation.

Working closely with BU Strategy & Innovation, Global Product Group (GPG) Managers, and BU Technology, this role ensures that the Digital Service Solution team maximizes customer value, enhances operational efficiency, and drives business growth.

Key Responsibilities:

Strategic Responsibilities:

• Vision & Roadmap Development: Define and execute the global digital service strategy, ensuring alignment with business priorities and industry trends.
• Market & Competitive Analysis: Monitor market trends, customer demands, and competitor activities to shape digital service strategies.
• Innovation & Growth Initiatives: Identify and evaluate new digital service opportunities, ensuring business sustainability and differentiation.
• Business Model Definition: Develop scalable business models and monetization strategies for digital services, optimizing revenue streams.
• Customer-Centric Approach: Ensure digital service strategies are driven by customer needs, user experience, and value creation.

Operational Responsibilities:

• Lead a team of strategy and product management professionals to deliver a coherent portfolio of digital service offerings that position Hitachi Energy as a market leader in digital services in the energy sector.
• Cross-Functional Collaboration: Work with R&D, Product Managers, and Commercial Teams to translate strategic plans into executable roadmaps.
• Cross-Functional Alignment and Execution: Serve as the primary liaison between BU’s global product management functions, global Digital Product Care, and Digital Operations and support, along with regional stakeholders, ensuring cohesive execution of product strategies.
• Technology Alignment: Partner with technology teams to assess and integrate emerging IoT, AI (generative, agentic, physical), cloud, and data analytics capabilities into service solutions.
• Service Process Optimization: Identify opportunities to enhance service processes and automation, ensuring digital efficiency and operational excellence.
• KPI Definition & Performance Tracking: Establish and track KPIs to measure the success of digital service strategies and initiatives.

Financial & Business Responsibilities:

• Investment Prioritization: Work with leadership to allocate budgets and prioritize high-impact digital initiatives.
• Cost-Benefit Analysis: Assess the financial feasibility of digital service projects, ensuring strong ROI and long-term profitability.

Collaboration & Governance:

• Stakeholder Engagement: Align digital service strategies with internal and external stakeholders, ensuring cross-functional support and execution.
• Governance & Compliance: Ensure that digital strategies comply with data security, privacy, and regulatory requirements.

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