Digital (Senior) Solution Advisor Specialist (f/m/d) for SAP Customer Experience Management

SAP SE; Walldorf; Hybrid; EUR 65.000 - 95.000; Vollzeit

Zusammenfassung

Join SAP as a Digital (Senior) Solution Advisor Specialist and become a key player in enhancing customer experiences in the digital landscape. You will engage directly with customers, leveraging your expertise in SAP solutions to drive meaningful business transformations. This position offers a collaborative environment focused on results, with opportunities for personal and professional development, while promoting diversity and inclusion within the workplace.

Leistungen

Flexible work models

Collaborative team environment

Health and well-being initiatives

Access to continuous learning opportunities

Qualifikationen

• 2+ years in customer-facing roles like consulting, sales/presales.
• Fluency in German and English required.

Aufgaben

• Assess customer priorities and tailor optimal solutions.
• Showcase SAP solutions that meet business requirements.
• Generate digital content for business development.

Kenntnisse

Strong presentation and communication skills

Customer Experience Solutions expertise

Business process knowledge

Ausbildung

Bachelor’s or higher degree in business administration, engineering, computer science

Jobbeschreibung

Digital (Senior) Solution Advisor Specialist (f/m/d) for SAP Customer Experience Management

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and aligns with our purpose-driven, future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options.

The role can be filled in our office locations in Walldorf or Barcelona.

We are expanding our Digital Solution Advisory team for Customer Experience (CX) to enhance our services in the Middle and Eastern European region, including Germany, Switzerland, Austria, and various Eastern European countries. If you're passionate about Customer Experience Solutions and thrive in a fast-paced, collaborative environment - we want to hear from you!

"Win smart at scale!" is the mission that fuels the Digital Solution Advisory team.

Primarily serving midmarket customers, we work closely with Sales, SAP experts, and partners to deliver world-class customer experiences that drive real business growth. You’ll guide our customers toward successful outcomes and show them how to unlock their full potential. To bring our mission to life, you will combine powerful digital tools, scalable assets, and deep solution expertise with a strong sense of customer empathy.

Your Future Role

As a Digital Solution Advisor, you’ll act as a subject matter expert with deep knowledge of business processes and SAP Solutions for Customer Experience. You’ll engage directly with potential customers and partners, demonstrating how our solutions create real business value. Working closely with SAP sales teams and partners, your goal is to guide these conversations toward successful deal closures.

• Thrive on frequent wins,
• Enjoy the diversity of challenges from a wide variety of customers,
• Are eager to employ technology and reusable assets to efficiently serve opportunities,
• Flourish in a collaborative environment with partners,
• And can advise a large client base of up to 80 customers annually.

We are very interested in meeting you if you answered "yes" to these.

Your Profile

Key Responsibilities and Tasks:

• Assess customer priorities and transformation strategies to shape the optimal solution,
• Map product capabilities to business requirements,
• Showcase SAP solutions addressing customers' specific business requirements,
• Respond to RfX inquiries within set deadlines in cooperation with our global RfX center and other experts,
• Involve partners into opportunities and support them in selling effectively,
• Generate digital content for business development campaigns and deliver webinars,
• Create scalable digital content and best practices for consistent and efficient advisory service.

Experience and Language Requirements:

• Strong foundation of business processes and capabilities of Customer Experience Solutions,
• In-depth experience with SAP Sales & Service Cloud,
• Strong presentation and communication skills,
• Additional knowledge of SAP CX Solutions such as Customer Data Platform, Emarsys, Customer Data Cloud, or Commerce Cloud is a plus,
• 2+ years in customer-facing roles such as consulting, sales/presales, or product expert roles like product/solution management or product marketing,
• Fluency in German and English is essential for advising our clients,
• Solid understanding of SAP’s solution portfolio, partners, markets, and competition,
• Bachelor’s or higher degree in business administration, engineering, computer science, or a related field; equivalent experience is also welcomed.

Bring Out Your Best

SAP innovations help more than four hundred thousand customers worldwide work more efficiently and use business insights more effectively. Originally known for leadership in ERP software, SAP has evolved into a market leader in end-to-end business applications and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and over 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. We connect global industries, people, and platforms to ensure every challenge receives the right solution. At SAP, you can bring out your best.

We Win with Inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible work models help everyone – regardless of background – feel included and perform at their best. We believe our unique capabilities and qualities strengthen us, and we invest in our employees to inspire confidence and help everyone realize their full potential. We are committed to unleashing talent and creating a more equitable world. SAP is proud to be an equal opportunity workplace and an affirmative action employer. We provide accessibility accommodations for applicants with disabilities. For support, please contact our Recruiting Operations Team at [e-mail].

Requisition ID: 415708 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | #LI-Hybrid

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