Digital Sales Platform Manager- Dealer Systems (m/w/d)

Hyundai Motor UK Ltd.; Offenbach am Main; Hybrid; EUR 55.000 - 90.000; Vollzeit

Zusammenfassung

An established industry player invites you to join their dynamic team in shaping the future of mobility. This role focuses on enhancing digital customer experiences and optimizing dealer performance across Europe. As a leader in the automotive sector, the company values innovation and collaboration, seeking a professional with extensive experience in dealer network development and project management. You will play a critical role in driving strategic initiatives and ensuring seamless integration of digital touchpoints. Enjoy a competitive salary, flexible working hours, and a vibrant workplace culture that fosters personal and professional growth.

Leistungen

Flexible working hours

Hybrid work policy

Continued learning and professional development

Car sharing and lease mobility program

Complimentary daily lunch

Subsidized breakfast options

Free access to the company gym

Opportunities to join sporting clubs

Qualifikationen

• 8+ years of experience in dealer network development or automotive sales.
• Strong understanding of dealer sales processes and multi-channel sales.

Aufgaben

• Design and optimize digital customer experience through user testing.
• Oversee project duration, budget, and lead digital transformation.

Kenntnisse

Project Management

Strategic Orientation

Stakeholder Communication

Customer Experience Optimization

Data Analysis

Ausbildung

Bachelor's Degree in Business

Bachelor's Degree in Information Technology

Tools

MS Office

Project Management Tools

Jobbeschreibung

Location:

Offenbach, Hesse, DE, 63067

Department: Customer Experience Innovation

Employment Type: Permanent

Hyundai Motor Europe HQ invites you to become part of one of the world’s leading car manufacturers. Being a member of our international team, you have the chance to form the future of mobility together with experts inside a global company with a unique success story. As a well-organised, flexible and motivated professional, you will master diverse challenges and work in a dynamic office environment with a strong customer focus.

We love to defy conventions and drive ambitious future plans with responsibility when it comes to alternative powertrains, quality and design. For these aims we need the right team and therefore, we need you. At Hyundai, we believe that the success of our organisation lies in the passion and capabilities of individual members. That is why we also commit to supporting them in their personal development, while offering an inspiring work atmosphere.

Join us as we lead the way towards an emission-free society of eco-mobility.

We want you to:

• Design and optimize digital customer experience through user testing, journey optimization, and benchmarking competitors and digital advanced organizations.
• Be responsible for dealer channel performance and integration of dealer systems with legacy systems for seamless and connected customer experience.
• Design user-centric digital touchpoints and processes.
• Define system specifications of dealer performance management solutions based on Hyundai business and dealer network needs.
• Project Management
  • Oversee project duration, budget, quality control, etc.
  • Lead digital transformation in 11 countries across the region and roll out digital transformation projects to all subsidiaries.
• Stakeholder communication and coordination of interests
  • Coordinate alignment between business units within European HQ, leading collaboration and participation between business divisions mainly within retail channel development, sales, and mobility.
  • Coordinate regional and global teams to ensure alignment and project timeliness.
• KPI definition and customer experience performance monitoring system establishment
  • Monitor performance from dealership experience to final purchase experience and promote continuous improvement based on CRM.
• Manage daily communication to monitor implementation and update of the Pan-European dealer digital channel across European markets
  • Closely collaborate with EU markets to champion strategic evolution of the sales journey.
  • Design dashboard/tools to monitor the performances of the dealer network and, together with the European markets, improve the overall user experience by enhancing the digital platform.
  • Coordinate with CRM team to optimize data collection in various customer journey phases.
  • Prepare management reporting based on monthly performance of dealers and overall sales.
• Enhance the existing channel of dealer systems to connect any fragmented journey of sales.
• Strategize to incentivize dealer network to utilize Hyundai sales channels as primary sales tool.
• Manage continuous training dealers on channel usage and benefits for 100% adaptation.
• Survey and benchmark markets for innovative sales strategy and concept development.

About you:

• 8+ years of relevant professional experience with several years within dealer network development or automotive sales.
• Bachelor's Degree within Business, Information Technology, or related.
• Experience in pan-European project rollouts.
• Strong discernment and strategic orientation to extract relevant business insights and identify business needs.
• Strong understanding of dealer sales processes, dealer performance, and multi-channel sales (B2B and B2C) processes within the industry.
• Project Management experience within IT or Digital Customer Experience.
• Collaborative mindset/strong teamwork and communication with stakeholders.
• Fluent in English (written and oral).
• Proficient in MS Office and Project Management Tools.

Rewards and Benefits

• A competitive salary and benefits package.
• Flexible working hours and hybrid work policy.
• Continued learning and professional development.
• Car sharing and lease mobility program.
• Complimentary daily lunch and subsidized breakfast options in our canteen.
• Free access to the company gym.
• Opportunities to join sporting clubs including football, tennis, golf and yoga.
• Highly international working environment.

Become part of a global company with a history of success and ambitious plans for the future. Please apply by creating your candidate profile and attaching your application documents in English.
In case of questions, please contact us via [e-mail]