Development Support & Incident Analyst

MeJuvante GmbH; Frankfurt; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

MeJuvante GmbH in Frankfurt is seeking a flexible professional to bridge development and support, taking incidents apart, fixing what can be fixed, and continuously improving the structures that produce them.

You will handle incidents, drive crisis communication, analyze existing processes, document root causes and preventive measures, and collaborate with development teams on technical tasks.

Qualifikationen

• Handle incidents and drive communication procedures in crisis situations
• Work within and improve support structures and escalation paths
• Analyse existing structures, provide optimisation options and support their implementation
• Take on technical tasks alongside the development teams
• Document root causes and preventive measures

Aufgaben

• Handle incidents and drive communication procedures in crisis situations
• Work within and improve support structures and escalation paths
• Analyse existing structures, provide optimisation options and support their implementation
• Take on technical tasks alongside the development teams
• Document root causes and preventive measures

Jobbeschreibung

Permanent role between development and support: you take incidents apart, fix what can be fixed, and improve the structures that keep producing them.

• Handle incidents and drive communication procedures in crisis situations
• Work within and improve support structures and escalation paths
• Analyse existing structures, provide optimisation options and support their implementation
• Take on technical tasks alongside the development teams
• Document root causes and preventive measures