Developer Documentation Technical Writer - Remote

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employees' careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

We’re looking for a Technical Writer to join our Developer Documentation team, within BigCommerce’s Education org. This team helps set our Go-to-Market educational content strategy and partners with our Product & Engineering teams to make content an interactive experience that ensures we're meeting the needs of successfully educating, informing, and guiding developers and partners. The ideal candidate has a technical background that enables them to easily outline content strategies, create in-depth documentation and guides, and interact with engineers, product managers, technical program managers, and customer-facing teams.

What You’ll Do:

• Develop and test tutorials, guides, and code samples tailored to developers and internal engineering and architect teams.
• Create content for both new and experienced developers with minimal direction.
• Support the Education team in creating and maintaining developer and user content, including documentation and training materials.
• Mentor junior technical writers to foster a transparent and collaborative knowledge-sharing environment.
• Identify and connect with key stakeholders within the company, including Product and Engineering, Strategic Business Development, Professional Services, and Marketing.

Who You Are:

• 3+ years related professional experience in the technology industry as an engineer, technical product manager, developer community manager, developer advocate, developer educator, technical writer, or technically minded entrepreneur, or similar roles.
• 3+ years of experience with e-commerce tools and applications, inclusive of SaaS and open source storefronts, headless implementations, POS, PIM, OMS, ERP, and payment gateways.
• Great understanding of APIs and front-end development tools; capable of running API requests when given API docs or a Postman library.
• Good understanding of local development practices; able to run and modify a site locally using popular frameworks like Next.js and Nuxt.js, comfortable with HTML / CSS / JS.
• Excellent verbal and written communication skills; able to explain complex topics to a range of audiences.
• Proactive, transparent communicator who is mindful of stakeholder needs.
• Great understanding of GitHub.
• Extremely comfortable learning new things and asking for help from others.
• Able to manage time effectively, juggling multiple projects and deliverables simultaneously.