Deutschsprachige Kundenservice in Griechenland (m/w/d) für Pandora

TN Germany; Trier; Vor Ort; EUR 25.000 - 45.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht leidenschaftliche Kundenbetreuer, die bereit sind, Menschen bei ihren Anliegen zu helfen. In dieser spannenden Rolle sind Sie das Sprachrohr für Kunden und unterstützen sie bei Fragen zu Produkten und Bestellungen. Sie werden Teil eines dynamischen Teams, das sich für exzellenten Kundenservice einsetzt und die Möglichkeit bietet, Ihre Karriere in einem multinationalen Umfeld zu entwickeln. Profitieren Sie von umfassender Unterstützung bei der Umsiedlung und einer Vielzahl von Vorteilen in einem großartigen Arbeitsumfeld.

Leistungen

Umzugskostenübernahme

Wettbewerbsfähiges Gehalt

Gesundheitsleistungen

Vollständige Schulung

Berufliche Entwicklungsmöglichkeiten

Kostenlose Online-Griechischkurse

Soziale Verantwortung

Entspannungsbereiche im Büro

Qualifikationen

• Exzellente Deutschkenntnisse und gute Englischkenntnisse erforderlich.
• Erfahrung im Kundenservice von Vorteil.

Aufgaben

• Bearbeiten von Anrufen, E-Mails und Chats mit Kunden.
• Bereitstellung von Unterstützung bei Preis- und Produktanfragen.

Kenntnisse

Deutsch

Englisch

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Multitasking

Interpersonelle Fähigkeiten

Ausbildung

Erfahrung im Kundenservice

Tools

Computerkenntnisse

Jobbeschreibung

Social network you want to login/join with:

Client:

Teleperformance

Location:

Trier, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c58ddf532be0

Job Views:

1

Posted:

19.04.2025

Expiry Date:

03.06.2025

Job Description:

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand

Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.

Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice to people's loves, join our team!

What you will do:

• Handle calls, emails and chat with a sense in German
• Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
• As a brand ambassador - provide promotion support, being knowledgeable about current promotions and new offers.
• Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
• Exchanging ideas and solutions with your colleagues!
• Turning every customer into a happy customer!

What you will bring:

• Excellent command of German
• Good knowledge of English
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Ability to multitask and have strong interpersonal skills.
• Ability to work in rotating shifts and availability to work overtime when/if required.
• Work experience in customer support will be considered as an advantage
• A positive and adventurous attitude

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.