Deutschsprachige Kundenservice in Griechenland (m/w/d) für Pandora

TN Germany; Münster; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Join a dynamic team as a Customer Support Representative for a globally recognized jewelry brand. Your role will involve engaging with customers, addressing their inquiries, and providing exceptional service. This position offers a competitive salary, relocation support, and opportunities for professional growth within a diverse and inclusive environment. If you are passionate about customer service and eager to represent a leading brand, this is the perfect opportunity for you!

Leistungen

Relocation support

Competitive salary

Referral bonuses

Health care benefits

Full training

Professional growth opportunities

Community events

Free Greek language courses

Modern premises

Diversity initiatives

Qualifikationen

• Excellent command of German and good knowledge of English.
• Experience in customer support is an advantage.

Aufgaben

• Handle customer inquiries via calls, emails, and chat in German.
• Provide promotion support and resolve account issues.

Kenntnisse

German language proficiency

English language knowledge

Communication skills

Problem-solving skills

Tech savviness

Interpersonal skills

Jobbeschreibung

Social network you want to login/join with:

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Client:

Teleperformance

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

36eec0a16d67

Job Views:

1

Posted:

30.04.2025

Expiry Date:

14.06.2025

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Job Description:

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand

Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.

Everyday, people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice their loves—join our team!

What you will do:

• Handle calls, emails, and chat in German
• Respond to pricing, product inquiries, order status, tracking inquiries, and order cancellations.
• As a brand ambassador, provide promotion support, being knowledgeable about current promotions and new offers.
• Handle account and billing issues, along with order upselling, troubleshooting, fraud orders, and returns, based on policies provided through training guidelines.
• Exchange ideas and solutions with colleagues!
• Turn every customer into a happy customer!

What you will bring:

• Excellent command of German
• Good knowledge of English
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Ability to multitask and strong interpersonal skills
• Ability to work in rotating shifts and availability to work overtime when required
• Work experience in customer support is an advantage
• A positive and adventurous attitude

What we offer:

• Support to help you relocate to Greece (covering flight tickets, hotel accommodation, and house searching assistance at no cost)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring friends and receive bonuses!
• Health care benefits and discounts
• Full training by certified instructors
• Opportunities for professional growth & development
• Community events and social responsibility initiatives
• Free online Greek language courses
• Modern premises with relaxing break areas
• Work for a Great Place to Work-Certified Company that values diversity

This is a great opportunity to develop your career with a multinational company, representing a major global brand. We promote diversity and offer equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more!

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