Deutschsprachige Kundenservice in Griechenland (m / w / d) für Pandora

Teleperformance; München; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Join a leading global brand as a Customer Support Representative for Pandora with Teleperformance. This role involves engaging with customers in German, addressing inquiries, and promoting products. Enjoy comprehensive relocation support, a competitive salary, and opportunities for professional growth in a diverse environment.

Leistungen

Comprehensive support for relocation

Competitive monthly salary plus two additional salaries per year

Referral bonus program

Health care benefits and discounts

Full training provided by certified instructors

Opportunities for professional growth and development

Free online Greek language courses

Modern premises with relaxing break areas

Qualifikationen

• Excellent command of German.
• Good knowledge of English.
• Customer support experience is an advantage.

Aufgaben

• Handle calls, emails, and chat communications in German.
• Respond to inquiries about pricing, products, order status, tracking, and cancellations.
• Act as a brand ambassador by promoting current promotions and new offers.

Kenntnisse

Communication

Problem Solving

Interpersonal Skills

Tech-Savviness

Jobbeschreibung

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand.

About the Role

Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, seeking Customer Support Representatives to join our team.

Everyday people worldwide share facets of who they are and what matters to them through their Pandora jewelry. Be the voice of people's loves—join our team!

Responsibilities:

1. Handle calls, emails, and chat communications in German.
2. Respond to inquiries about pricing, products, order status, tracking, and cancellations.
3. Act as a brand ambassador by promoting current promotions and new offers.
4. Manage account and billing issues, upsell, troubleshoot, handle fraud orders, and process returns according to training guidelines.
5. Collaborate with colleagues to exchange ideas and solutions.
6. Ensure customer satisfaction with every interaction.

Qualifications:

1. Excellent command of German.
2. Good knowledge of English.
3. Strong communication, soft skills, and problem-solving abilities.
4. Computer literacy and tech-savviness.
5. Ability to multitask and demonstrate strong interpersonal skills.
6. Flexibility to work in rotating shifts and overtime if required.
7. Customer support experience is an advantage.
8. Positive, adventurous attitude.

What We Offer:

1. Comprehensive support for relocation to Greece, including flight tickets, hotel accommodation, and assistance with house searching—at no cost.
2. Competitive monthly salary plus two additional salaries per year.
3. Referral bonus program.
4. Health care benefits and discounts.
5. Full training provided by certified instructors.
6. Opportunities for professional growth and development.
7. Engaging events, community, and social responsibility initiatives.
8. Free online Greek language courses.
9. Modern premises with relaxing break areas.
10. A Great Place to Work-Certified company that values diversity.

This is a great opportunity to advance your career with a multinational company, gain valuable experience, and represent a leading global brand. We promote diversity and provide equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more!

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