Deutschsprachige Kundenservice in Griechenland (m/w/d) für Pandora

TN Germany; Mönchengladbach; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Customer Support Representative for a globally recognized jewelry brand. This role offers a unique opportunity to connect with customers, ensuring their satisfaction and providing support across various channels. With a commitment to professional growth, you will receive comprehensive training and relocation assistance to Greece. Enjoy a competitive salary, health benefits, and a vibrant work environment that values diversity and community engagement. If you are passionate about jewelry and customer service, this position is perfect for you.

Leistungen

Relocation support

Competitive salary

Referral program

Health care benefits

Free Greek language courses

Professional growth opportunities

Great working environment

Social responsibility initiatives

Qualifikationen

• Excellent command of German and good knowledge of English.
• Experience in customer support is an advantage.

Aufgaben

• Handle calls, emails, and chat professionally in German.
• Respond to inquiries about pricing, orders, and promotions.

Kenntnisse

German Language

English Language

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Tech Savviness

Multitasking

Jobbeschreibung

Job Description:

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand

Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.

Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice people's loves, join our team!

What you will do:

• Handle calls, emails, and chat with a sense of professionalism in German
• Respond to pricing and product inquiries, order status, tracking inquiries, and order cancellations.
• As a brand ambassador, provide promotion support, being knowledgeable about current promotions and new offers.
• Handle account and billing issues, along with order upselling, troubleshooting, fraud orders, and returns, based on policy provided through training guidelines.
• Exchange ideas and solutions with your colleagues!
• Turn every customer into a happy customer!

What you will bring:

• Excellent command of German
• Good knowledge of English
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Ability to multitask and have strong interpersonal skills
• Ability to work in rotating shifts and availability to work overtime when/if required
• Work experience in customer support will be considered an advantage
• A positive and adventurous attitude

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets, hotel accommodation, support with house searching — all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. You will be part of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

Find out more!

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