Deutschsprachige Kundenservice in Griechenland (m / w / d) für Pandora

Teleperformance; Lübeck; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A global customer support company is seeking Customer Support Representatives to assist with inquiries for a leading jewelry brand. This role requires excellent German and offers competitive salaries, relocation support to Greece, and full training. Ideal candidates should possess strong communication skills and a positive attitude. Opportunities for professional growth and a supportive work environment await you.

Leistungen

Competitive monthly salary + extra salaries

Relocation support including flight and accommodation

Health care benefits

Free online Greek language courses

Professional growth opportunities

Work in a Great Place to Work-Certified Company

Qualifikationen

• Experience in customer support will be considered as an advantage.
• Ability to multitask and work in rotating shifts.
• A positive and adventurous attitude.

Aufgaben

• Handle calls, emails, and chat in German.
• Respond to inquiries regarding pricing, orders, and promotions.
• Provide account and billing support as needed.

Kenntnisse

Excellent command of German

Good knowledge of English

Great communication & soft skills

Problem-solving skills

Computer knowledge / tech savviness

Strong interpersonal skills

Jobbeschreibung

Overview

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand. TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team. Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice people’s loves, join our team!

Responsibilities

• Handle calls, emails and chat with a sense in German
• Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations
• As a brand ambassador - provide promotion support, being knowledgeable about current promotions and new offers
• Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines
• Exchanging ideas and solutions with your colleagues
• Turning every customer into a happy customer

Qualifications

• Excellent command of German
• Good knowledge of English
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Ability to multitask and have strong interpersonal skills
• Ability to work in rotating shifts and availability to work overtime when / if required
• Work experience in customer support will be considered as an advantage
• A positive and adventurous attitude

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program : Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Find out more!

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Kundenberater, Kundenservice, Kundenberatung, Quereinsteiger, Teilzeit, Vollzeit, Vertrieb, Büro, call center, customer service, customer support, german speaker, german speaking, deutsch