Deutschsprachige Kundenservice in Griechenland (m / w / d) für Pandora

Teleperformance; Lübeck; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Customer Support Representative for a world-renowned jewelry brand. This role offers the chance to engage with customers, assist with inquiries, and promote the brand while working in a supportive environment. You'll receive full training, competitive compensation, and opportunities for professional growth. With relocation support to Greece and a commitment to diversity, this position is perfect for those looking to make a positive impact while advancing their careers in customer service. Be part of a team that values your voice and contributions!

Leistungen

Relocation support

Competitive salary plus bonuses

Health care benefits

Free online language courses

Professional growth opportunities

Participation in community initiatives

Relaxing break areas

Diversity and inclusion initiatives

Qualifikationen

• Excellent command of German and good knowledge of English.
• Great communication and problem-solving skills.

Aufgaben

• Handle calls, emails, and chat in German.
• Respond to product inquiries and order status.

Kenntnisse

German language proficiency

English language knowledge

Communication skills

Problem-solving skills

Tech-savviness

Multitasking ability

Customer support experience

Interpersonal skills

Jobbeschreibung

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand.

Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.

Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who voices people's loves—join our team!

What you will do:

1. Handle calls, emails, and chat in German.
2. Respond to pricing and product inquiries, order status, tracking inquiries, and order cancellations.
3. As a brand ambassador, provide promotion support, staying knowledgeable about current promotions and new offers.
4. Handle account and billing issues, along with order upselling, troubleshooting, fraud orders, and returns, based on policies provided through training guidelines.
5. Exchange ideas and solutions with colleagues.
6. Turn every customer into a happy customer!

What you will bring:

1. Excellent command of German.
2. Good knowledge of English.
3. Great communication and soft skills, as well as problem-solving skills.
4. Computer literacy and tech-savviness.
5. Ability to multitask and strong interpersonal skills.
6. Ability to work in rotating shifts and availability to work overtime if required.
7. Work experience in customer support is an advantage.
8. A positive and adventurous attitude.

What we offer:

1. Support for your relocation to Greece (covering flight tickets, hotel accommodation, and assistance with house searching—all at no cost).
2. Competitive monthly salary plus 2 extra salaries per year.
3. Referral program: bring friends and receive bonuses!
4. Health care benefits and various discounts.
5. Full training provided by certified instructors.
6. Opportunities for professional growth and development.
7. Participation in events, community, and social responsibility initiatives.
8. Free online Greek language courses.
9. State-of-the-art premises with relaxing break areas.
10. Work for a Great Place to Work-Certified company that values diversity.

This is a great opportunity to develop your career with a multinational company, gaining valuable experience while representing a major global brand. We promote diversity and provide equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more!

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