Deutschsprachige Kundenservice in Griechenland (m / w / d) für Pandora

Teleperformance; Kaiserslautern; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

An established industry player is seeking passionate Customer Support Representatives to join their dynamic team. This role involves engaging with customers through calls, emails, and chats, providing support for inquiries related to pricing, orders, and promotions. You will be the voice of a beloved jewelry brand, ensuring every customer interaction is positive. The company offers comprehensive training, relocation support, and numerous perks, making it a fantastic opportunity for those looking to grow their careers in a diverse and supportive environment. Join a team where your contributions truly matter!

Leistungen

Relocation support

Competitive salary

Referral bonuses

Health care benefits

Professional growth opportunities

Free online Greek language courses

State of the art premises

Community initiatives

Qualifikationen

• Excellent command of German and good knowledge of English.
• Strong communication and problem-solving skills.

Aufgaben

• Handle calls, emails, and chat in German for customer inquiries.
• Provide promotion support and handle account issues.

Kenntnisse

German language proficiency

English language knowledge

Communication skills

Problem-solving skills

Computer knowledge

Interpersonal skills

Jobbeschreibung

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand.

Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.

Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice to people's loves, join our team!

What you will do:

• Handle calls, emails and chat with a sense in German.
• Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
• As a brand ambassador, provide promotion support, being knowledgeable about current promotions and new offers.
• Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
• Exchanging ideas and solutions with your colleagues!
• Turning every customer into a happy customer!

What you will bring:

• Excellent command of German.
• Good knowledge of English.
• Great communication & soft skills, as well as problem-solving skills.
• Computer knowledge / tech savviness.
• Ability to multitask and have strong interpersonal skills.
• Ability to work in rotating shifts and availability to work overtime when/if required.
• Work experience in customer support will be considered as an advantage.
• A positive and adventurous attitude.

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you).
• Competitive monthly salary + 2 extra salaries per year.
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts.
• Full training by certified instructors.
• Professional growth & development opportunities.
• Special events as well as community & social responsibility initiatives.
• Free online Greek language courses.
• State of the art premises, providing a great working environment with relaxing break areas.
• Work for a Great Place to Work-Certified Company that fosters diversity.

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Find out more!