Deutschsprachige Kundenservice in Griechenland (m / w / d) für Pandora

Teleperformance; Jena; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Join a leading multinational brand as a Customer Support Representative for Pandora. This role involves assisting customers with inquiries and providing support while promoting a positive brand image. Enjoy benefits like relocation support, competitive salary, and opportunities for professional growth.

Leistungen

Support for relocation to Greece

Competitive monthly salary + 2 extra salaries

Health care benefits and discounts

Full training by certified instructors

Free online Greek language courses

Community & social responsibility initiatives

Qualifikationen

• Excellent command of German.
• Good knowledge of English.
• Availability to work in rotating shifts.

Aufgaben

• Handle calls, emails, and chat inquiries.
• Respond to pricing and product inquiries.
• Act as a brand ambassador.

Kenntnisse

Communication skills

Problem-solving skills

Interpersonal skills

Tech savviness

Jobbeschreibung

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand.

Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.

Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice people's loves—join our team!

What you will do :

1. Handle calls, emails, and chat with a sense of German language proficiency.
2. Respond to pricing and product inquiries, order status, tracking inquiries, and order cancellations.
3. Act as a brand ambassador—provide promotion support, and stay knowledgeable about current promotions and new offers.
4. Handle account and billing issues, along with order upselling, troubleshooting, fraud orders, and returns, based on policies provided through training guidelines.
5. Exchange ideas and solutions with colleagues.
6. Turn every customer into a happy customer!

What you will bring :

1. Excellent command of German.
2. Good knowledge of English.
3. Great communication & soft skills, as well as problem-solving skills.
4. Computer literacy / tech savviness.
5. Ability to multitask and strong interpersonal skills.
6. Availability to work in rotating shifts and overtime if required.
7. Work experience in customer support is an advantage.
8. A positive and adventurous attitude.

What we offer :

1. Support for your relocation to Greece (flight tickets, hotel accommodation, assistance with house searching—all at no cost).
2. Competitive monthly salary + 2 extra salaries per year.
3. Referral Program: Bring your friends and receive bonuses!
4. Health care benefits and discounts.
5. Full training by certified instructors.
6. Opportunities for professional growth and development.
7. Community & social responsibility initiatives and special events.
8. Free online Greek language courses.
9. Modern premises with relaxing break areas.
10. Work for a Great Place to Work-Certified Company that fosters diversity.

This is a great opportunity to develop your career, gain valuable experience, and work for a renowned multinational brand. We promote diversity and offer equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more!

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