Deutschsprachige Kundenservice in Griechenland (m/w/d) für Pandora

TN Germany; Erlangen; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Join a dynamic team as a Customer Support Representative for a globally loved jewelry brand. This role offers the chance to engage with customers, handle inquiries, and promote products while working in a supportive environment. With a focus on communication and problem-solving, you'll help turn every customer interaction into a positive experience. The company values diversity and provides opportunities for professional growth, making it an ideal place to advance your career in customer service. Enjoy competitive compensation and benefits while representing a major global brand.

Leistungen

Relocation Support

Competitive Salary

Referral Program

Health Care Benefits

Full Training

Professional Growth Opportunities

Free Greek Language Courses

Relaxing Break Areas

Diversity Initiatives

Qualifikationen

• Excellent command of German and good knowledge of English.
• Great communication and problem-solving skills.

Aufgaben

• Handle calls, emails, and chat in German.
• Respond to pricing and product inquiries.

Kenntnisse

German Language Proficiency

English Language Knowledge

Communication Skills

Problem-Solving Skills

Computer Knowledge

Interpersonal Skills

Customer Support Experience

Jobbeschreibung

Social network you want to login/join with:

Client:

Teleperformance

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

0b17b4ae24f8

Job Views:

1

Posted:

03.05.2025

Expiry Date:

17.06.2025

Job Description:

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand

Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.

Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice people's loves, join our team!

What you will do:

• Handle calls, emails, and chat in German
• Respond to pricing and product inquiries, order status, tracking inquiries, and order cancellations.
• As a brand ambassador, provide promotion support, being knowledgeable about current promotions and new offers.
• Handle account and billing issues, along with order upselling, troubleshooting, fraud orders, and returns, based on policy provided through training guidelines.
• Exchange ideas and solutions with colleagues!
• Turn every customer into a happy customer!

What you will bring:

• Excellent command of German
• Good knowledge of English
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Ability to multitask and have strong interpersonal skills.
• Ability to work in rotating shifts and availability to work overtime when/if required.
• Work experience in customer support is an advantage
• A positive and adventurous attitude

What we offer:

• Support for relocation to Greece (covering flight tickets, hotel accommodation, house search support at no cost)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring friends and receive bonuses!
• Health care benefits and discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Community & social responsibility initiatives
• Free online Greek language courses
• Modern premises with relaxing break areas
• Work for a Great Place to Work-Certified company that fosters diversity

This is a great opportunity to advance your career, gain valuable experience, and represent a major global brand. The company promotes diversity and offers equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more!

Interested in more German-speaking jobs?

Need more options? View all available jobs.