Deutschsprachige Kundenservice in Griechenland (m / w / d) für Pandora

Teleperformance; Bielefeld; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Rejoignez l'équipe des Experts Clients pour Pandora, la marque de bijoux la plus appréciée au monde. En tant que Représentant du Service Client, vous serez responsable de la gestion des demandes des clients et de la promotion des produits. Ce poste offre un salaire compétitif, des avantages et des opportunités de développement professionnel dans une entreprise qui valorise la diversité.

Leistungen

Support à la relocalisation

Primes de performance

Avantages de santé

Formation complète

Opportunités de développement professionnel

Cours de langue grecque gratuits

Environnement de travail agréable

Qualifikationen

• Excellente maîtrise de l'allemand.
• Bonne connaissance de l'anglais.
• Expérience en support client est un avantage.

Aufgaben

• Gérer les appels, e-mails et chats en allemand.
• Répondre aux demandes de prix et d'état des commandes.
• Promouvoir les offres et gérer les problèmes de facturation.

Kenntnisse

Communication

Problem Solving

Tech Savviness

Interpersonal Skills

Jobbeschreibung

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand.

Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.

Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice people’s loves — join our team!

What you will do :

1. Handle calls, emails, and chat with a sense in German.
2. Respond to pricing and product inquiries, order status, tracking inquiries, and order cancellations.
3. As a brand ambassador — provide promotion support, being knowledgeable about current promotions and new offers.
4. Handle account and billing issues, along with order upselling, troubleshooting, fraud orders, and returns, based on policy provided through training guidelines.
5. Exchange ideas and solutions with your colleagues!
6. Turn every customer into a happy customer!

What you will bring :

1. Excellent command of German.
2. Good knowledge of English.
3. Great communication & soft skills, as well as problem-solving skills.
4. Computer knowledge / tech savviness.
5. Ability to multitask and have strong interpersonal skills.
6. Ability to work in rotating shifts and availability to work overtime when/if required.
7. Work experience in customer support will be considered an advantage.
8. A positive and adventurous attitude.

What we offer :

1. Complete support to help you ease your relocation to Greece (we cover your flight tickets, hotel accommodation, and support with house searching — all at no cost to you).
2. Competitive monthly salary + 2 extra salaries per year.
3. Referral Program: Bring your friends and receive great bonuses!
4. Health care benefits and numerous other discounts.
5. Full training by certified instructors.
6. Professional growth & development opportunities.
7. Special events as well as community & social responsibility initiatives.
8. Free online Greek language courses.
9. State-of-the-art premises, providing a great working environment with relaxing break areas.
10. Work for a Great Place to Work-Certified Company that fosters diversity.

Moreover, this is a great opportunity to advance your career and work for a multinational company by developing strong experience and skills, while representing one of the biggest brands worldwide. You will be part of a company that fosters diversity and offers equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

Find out more!

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