Deutschsprachige Kundenservice in Griechenland (m / w / d) für Canon

Teleperformance; Freiburg im Breisgau; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht technologiebegeisterte Kundenexperten, die fließend Deutsch sprechen. In dieser Rolle werden Sie Teil eines dynamischen Teams, das Kunden bei Fragen zu Druckern, Digitalkameras und anderen Imaging-Produkten unterstützt. Mit umfassender Schulung und Unterstützung bei Ihrer Umsiedlung nach Griechenland bietet diese Position nicht nur eine wettbewerbsfähige Vergütung, sondern auch zahlreiche Entwicklungsmöglichkeiten. Werden Sie Teil eines großartigen Arbeitsumfelds, das Vielfalt schätzt und Chancen für alle bietet.

Leistungen

Umzugshilfe nach Griechenland

Wettbewerbsfähiges Gehalt plus zwei zusätzliche Gehälter pro Jahr

Gesundheitsleistungen und Rabatte

Kostenlose Online-Griechischkurse

Moderne Arbeitsräume

Möglichkeiten zur beruflichen Weiterentwicklung

Qualifikationen

• Starke schriftliche und mündliche Fähigkeiten in Deutsch und Englisch.
• Technisches Verständnis und lösungsorientiertes Denken.

Aufgaben

• Kommunikation mit Kunden über Telefon, Chat und E-Mail.
• Technische Probleme lösen und Kundenanfragen beantworten.

Kenntnisse

Fließende Deutschkenntnisse

Gute Englischkenntnisse

Technisches Verständnis

Lösungsorientiertes Denken

Empathische Kommunikation

Jobbeschreibung

Are you fluent in German and familiar with digital cameras, printers & photocopiers? Join our Canon Customer Experts team!

Would you like to gain in-depth experience in the world of photography and imaging? TP in Greece collaborates with Canon, a leader in professional and consumer imaging equipment and information systems. We proudly offer job opportunities for technology enthusiasts to provide customer support for printers, photocopiers, digital cameras, and other imaging products to German-speaking customers.

We provide successful candidates with comprehensive training on the company's products, along with guidance on troubleshooting and technical solutions.

What you will do :

• Communicate with customers via phone, chat, and email
• Track and follow cases to ensure they are closed efficiently and promptly
• Maintain strong, professional relationships with all partners and show empathy at all times
• Work towards achieving targets set by the client statement of work as well as internal goals
• Answer customer inquiries and troubleshoot or escalate technical issues
• Follow standard diagnostic procedures, focusing on handling frequently asked questions effectively
• Turn every customer into a satisfied customer!
• Exchange ideas and solutions with colleagues

What you will bring :

• Strong written and verbal skills in German
• Good communication skills in English
• Tech savviness
• Solution-oriented, out-of-the-box thinking
• An empathetic nature with excellent communication skills
• A positive and adventurous attitude
• A willingness to learn and absorb knowledge and experience

What we offer :

• Comprehensive support for your relocation to Greece, including flight expenses, hotel accommodation, and assistance with house searching (all at no cost to you)
• Competitive monthly salary plus two additional salaries per year
• Referral program: Bring a friend and earn up to €3,500 depending on the language
• Health care benefits and various discounts
• Full training by certified instructors
• Opportunities for professional growth and development
• Participation in special events, community, and social responsibility initiatives
• Free online Greek language courses
• Modern premises with a comfortable working environment and relaxation areas
• Work for a Great Place to Work-Certified company that values diversity and provides equal opportunities regardless of gender, ethnicity, religion, culture, or age

This is a fantastic opportunity to advance your career within a multinational company, gain valuable experience and skills, and represent one of the world's leading brands. Join us and be part of a diverse, inclusive work environment that fosters growth and opportunity.