Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Teleperformance; Würzburg; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Join a dynamic team dedicated to preventing fraud and safeguarding customers for a leading Mobile Bank. This role offers the chance to support German-speaking clients while working in a vibrant, multinational environment. You will develop your skills in customer service, enhance your problem-solving abilities, and enjoy a competitive salary with excellent relocation support. With opportunities for professional growth and a commitment to diversity, this position is ideal for those looking to make a meaningful impact in their careers.

Leistungen

Relocation support

Competitive salary

Referral bonuses

Health benefits

Comprehensive training

Professional growth opportunities

Company events

Free Greek language courses

Modern premises

Diversity initiatives

Qualifikationen

• Fluency in German and excellent English skills are essential.
• Strong communication and problem-solving skills are required.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud and maintain high customer satisfaction.

Kenntnisse

Fluent in German

Excellent written and spoken English

Strong communication skills

Problem-solving abilities

Computer literacy

Experience in customer service

Tools

CRM tools

Jobbeschreibung

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard the customers of a leading Mobile Bank.

About TP in Greece

TP in Greece collaborates with a leading Mobile Bank, helping you manage your bank account on-the-go, track expenses, and set aside money in real-time.

Position Overview

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

Role Responsibilities

• Support customers via phone, chat, and email.
• Prevent fraud, protect data, and safeguard customers.
• Act as an ambassador of our client.
• Track and follow cases to ensure timely resolution.
• Maintain high customer satisfaction.
• Build and maintain professional relationships with partners and show empathy.
• Work towards targets set by the client and internal goals.

Candidate Requirements

• Fluency in German.
• Excellent written and spoken English skills.
• Strong communication, soft skills, and problem-solving abilities.
• Computer literacy / tech-savviness; experience with CRM tools is a plus.
• Ability to handle stressful situations with customers.
• Experience in customer service or customer-facing roles preferred.
• Positive attitude, willingness to learn, and reliability.
• Must hold EU citizenship, EU passport, or valid work permit for Greece.
• Willingness to relocate to Athens, Greece, or be a local resident.

What We Offer

• Relocation support including flights, hotel, and house search assistance at no cost.
• Competitive salary plus two additional salaries per year.
• Referral bonuses for bringing friends.
• Health benefits and discounts.
• Comprehensive training by certified instructors.
• Opportunities for professional growth and development.
• Company events and social responsibility initiatives.
• Free online Greek language courses.
• Modern premises with relaxing break areas.
• Work for a Great Place to Work-Certified company that values diversity.

This is an excellent opportunity to develop your career with a multinational company, gain valuable experience, and represent a major global brand. We are committed to diversity and equal opportunities for all.

Find out more about this opportunity.

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