Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Teleperformance; Witten; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Customer Service Specialist, where you'll play a vital role in safeguarding customers and preventing fraud. This position offers the chance to work in a dynamic environment, supporting German-speaking clients and ensuring their satisfaction. You'll receive comprehensive training, relocation support, and opportunities for professional growth. With a focus on diversity and community, this role allows you to represent a major global brand while advancing your career in a supportive atmosphere.

Leistungen

Relocation support

Health benefits

Competitive salary

Referral program bonuses

Full training

Community events

Free online Greek language courses

Modern facilities

Qualifikationen

• Fluency in German and excellent English skills are essential.
• Exceptional communication and problem-solving abilities are required.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud and maintain high levels of customer satisfaction.

Kenntnisse

Fluency in German

Excellent written and spoken English skills

Exceptional communication skills

Problem-solving abilities

Computer literacy

Experience in customer service

Tools

CRM tools

Jobbeschreibung

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard our customers at a leading Mobile Bank.

TP in Greece collaborates with this leading Mobile Bank, helping customers manage their accounts on-the-go, track expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

As part of the Customer Service team, you will be the frontline representative for the German-speaking market, providing excellent customer experiences. You will not only be the first layer of support but also play a key role in protection—preventing fraud, safeguarding data, and protecting our customers.

What you will do:

• Support customers via phone, chat, and email.
• Prevent fraud, protect data, and safeguard customers.
• Represent our client professionally and positively.
• Track and follow up on cases to ensure timely resolution.
• Maintain high levels of customer satisfaction.
• Build and maintain strong, professional relationships with partners, demonstrating empathy at all times.
• Work towards achieving targets set by the client and internal goals.

What you will bring:

• Fluency in German.
• Excellent written and spoken English skills.
• Exceptional communication, soft skills, and problem-solving abilities.
• Computer literacy and tech-savviness; experience with CRM tools is a plus.
• Ability to work under stress and handle challenging customer situations.
• Experience in customer service or similar roles is preferred.
• A positive attitude, willingness to learn, and reliability are essential.
• Must hold EU citizenship, an EU passport, or a valid work permit for Greece.
• Willingness to relocate to Athens, Greece, or be a local resident.

What we offer:

• Relocation support including flights, hotel, and assistance with housing at no cost to you.
• Competitive salary plus two additional bonuses per year.
• Referral program with bonuses for bringing friends.
• Health benefits and various discounts.
• Full training provided by certified instructors.
• Opportunities for professional growth and development.
• Community events and social responsibility initiatives.
• Free online Greek language courses.
• Modern facilities with relaxing break areas.
• Work for a Great Place to Work-Certified Company that values diversity.

This role offers a great opportunity to advance your career with a multinational company, gaining valuable experience while representing a major global brand. We promote diversity and provide equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more.

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