Deutschsprachige Kundenservice in Griechenland (m/w/d) - Finanzen / Bankwesen

TN Germany; Stuttgart; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic Customer Service Specialist to join their Anti-Financial Crime team. This role involves supporting German-speaking customers, preventing fraud, and ensuring a high level of customer satisfaction. You will be the frontline representative for a leading Mobile Bank, providing excellent service while managing customer inquiries through various channels. The company offers relocation support, competitive salaries, and opportunities for professional growth within a diverse multinational environment. If you are eager to learn and thrive in a fast-paced setting, this opportunity is perfect for you.

Leistungen

Relocation support

Competitive salary

Health benefits

Full training provided

Free Greek language courses

Company events

Social responsibility initiatives

Qualifikationen

• Fluency in German and excellent English skills required.
• Strong communication and problem-solving abilities are essential.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud and protect customer data.
• Maintain high customer satisfaction.

Kenntnisse

Fluency in German

Excellent English skills

Strong communication skills

Problem-solving abilities

Customer service experience

Tools

CRM tools

Jobbeschreibung

Social network you want to login/join with:

Client:

Teleperformance

Location:

Stuttgart, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

5702f10be060

Job Views:

2

Posted:

06.05.2025

Expiry Date:

20.06.2025

Job Description:

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard customers of a leading Mobile Bank.

TP in Greece collaborates with this leading Mobile Bank, helping customers manage their accounts on-the-go, track expenses, and save in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

As part of the Customer Service team, you will be the frontline for the bank in the German-speaking market, providing excellent customer experience while also preventing fraud, protecting data, and safeguarding customers.

Take a step forward and join us in Greece!

What you will do:

• Support customers via phone, chat, and email
• Prevent fraud, protect data, and safeguard customers
• Represent our client professionally
• Track and follow cases to ensure timely resolution
• Maintain high customer satisfaction
• Build and maintain strong relationships with partners with empathy
• Achieve targets set by the client and internal goals

What you will bring:

• Fluency in German
• Excellent written and spoken English skills
• Strong communication, soft skills, and problem-solving abilities
• Computer literacy; experience with CRM tools is a plus
• Ability to handle stressful situations with customers
• Customer service experience preferred
• Positive attitude, eagerness to learn, and reliability
• EU citizenship, EU passport, or valid work permit for Greece
• Willingness to relocate or be a local resident in Athens, Greece

What we offer:

• Relocation support including flights, hotel, and housing assistance
• Competitive salary plus two additional bonuses per year
• Referral Program: earn bonuses by referring friends
• Health benefits and discounts
• Full training provided
• Opportunities for professional growth and development
• Company events and social responsibility initiatives
• Free online Greek language courses
• Modern work premises with relaxing areas
• Work for a Great Place to Work-Certified Company promoting diversity

This opportunity allows you to develop your career within a multinational environment, representing a major global brand, and fostering diversity with equal opportunities for all.

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