Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Teleperformance; Mülheim an der Ruhr; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Eine innovative Firma sucht einen deutschsprachigen Kundenservice-Spezialisten, der die Kunden eines führenden Mobilbankdienstes unterstützt. In dieser spannenden Rolle sind Sie die erste Anlaufstelle für Kundenanfragen und tragen zur Betrugsprävention und zum Schutz sensibler Daten bei. Sie werden in einem dynamischen Team arbeiten, das sich für hervorragenden Kundenservice einsetzt und die Möglichkeit bietet, in die historische Stadt Athen, Griechenland, zu ziehen. Neben einem wettbewerbsfähigen Gehalt bietet das Unternehmen umfassende Unterstützung bei der Umsiedlung, Schulungen und zahlreiche Entwicklungsmöglichkeiten. Werden Sie Teil eines großartigen Arbeitsplatzes, der Vielfalt fördert und Chancengleichheit bietet.

Leistungen

Umzugskostenübernahme

Wettbewerbsfähiges Gehalt

Gesundheitsleistungen

Vollständige Schulung

Berufliche Entwicklungsmöglichkeiten

Kostenlose Online-Griechischkurse

Moderne Arbeitsumgebung

Bonussystem für Empfehlungen

Qualifikationen

• Fließend in Deutsch und sehr gute Englischkenntnisse erforderlich.
• Erfahrung im Kundenservice oder kundenorientierten Rollen bevorzugt.

Aufgaben

• Unterstützung von Kunden per Telefon, Chat und E-Mail.
• Betrugsprävention und Kundendatenschutz.

Kenntnisse

Fließend in Deutsch

Gute Englischkenntnisse

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Technisches Verständnis

Kundenservice-Erfahrung

Ausbildung

EU-Staatsbürgerschaft oder gültiger Arbeitsgenehmigung für Griechenland

Tools

CRM-Tools

Jobbeschreibung

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data and safeguard the customers of a leading Mobile Bank.

TP in Greece is collaborating with the leading Mobile Bank, helping you manage your bank account on-the-go, track your expenses and set aside money in real-time.

We are seeking a German speaking Customer Service Specialist to support German speaking customers.

In the Customer Service team, you will be the frontline of the bank to the German speaking market, providing excellent customer experience. You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role!

Take a step forward and join us in Greece!

What you will do:

• Support customers via phone, chat & e-mail.
• Prevent fraud, protect data and safeguard customers.
• Be an ambassador of our client.
• Track and follow cases to ensure they close in an efficient and timely manner.
• Maintain high customer satisfaction.
• Provide and maintain strong, professional relationships with all partners and show empathy at all times.
• Work towards reaching targets as set out by client statement of work as well as internal targets.

What you will bring:

• Fluency in German.
• Very good written and oral communication skills in English.
• Exceptional communication & soft skills, as well as problem-solving skills.
• Computer knowledge / tech savviness, experience with CRM tools preferred.
• Ability to work under stressful and testing situations with customers.
• Experience in customer service or customer facing roles preferred.
• Can do attitude, willingness to learn and reliability are essential to your success in this role!
• Must hold EU citizenship / EU Passport or valid work permit for Greece.
• Willingness to relocate to historic Athens, Greece, or be a local candidate.

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you).
• Competitive monthly salary + 2 extra salaries per year.
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts.
• Full training by certified instructors.
• Professional growth & development opportunities.
• Special events as well as community & social responsibility initiatives.
• Free online Greek language courses.
• State of the art premises, providing a great working environment with relaxing break areas.
• Work for a Great Place to Work-Certified Company that fosters diversity.

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. You will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.