Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Teleperformance; Moers; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a German-speaking Customer Service Specialist, where you'll be the frontline support for a leading Mobile Bank. In this dynamic role, you will help prevent fraud, protect customer data, and ensure an excellent customer experience. With relocation support and competitive salary, this position offers a fantastic opportunity for professional growth in a diverse, multinational environment. If you are passionate about customer service and eager to make a difference, this role is perfect for you.

Leistungen

Relocation support

Competitive salary

Referral bonus program

Healthcare benefits

Full training provided

Professional growth opportunities

Free Greek language courses

Modern premises

Participation in company events

Qualifikationen

• Fluent in German and excellent English communication skills.
• Strong communication and problem-solving abilities.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud and maintain high customer satisfaction.

Kenntnisse

Fluency in German

English communication skills

Strong communication skills

Problem-solving abilities

Computer literacy

Experience in customer service

Ability to handle stressful situations

Tools

CRM tools

Jobbeschreibung

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard the customers of a leading Mobile Bank.

About TP in Greece

TP in Greece collaborates with a leading Mobile Bank, helping you manage your bank account on-the-go, track expenses, and set aside money in real-time.

Position: German-speaking Customer Service Specialist

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

In the Customer Service team, you will be the frontline of the bank to the German-speaking market, providing excellent customer experience. You will also play a key role in preventing fraud, protecting data, and safeguarding our customers.

What You Will Do:

1. Support customers via phone, chat, and email.
2. Prevent fraud, protect data, and safeguard customers.
3. Represent our client as an ambassador.
4. Track and follow cases to ensure they are closed efficiently and promptly.
5. Maintain high customer satisfaction.
6. Build and maintain professional relationships with all partners, showing empathy at all times.
7. Work towards targets set by the client and internal goals.

What You Will Bring:

1. Fluency in German.
2. Excellent written and spoken English communication skills.
3. Strong communication, soft skills, and problem-solving abilities.
4. Computer literacy and tech savviness; experience with CRM tools is preferred.
5. Ability to handle stressful situations with customers.
6. Experience in customer service or related roles is preferred.
7. A positive attitude, willingness to learn, and reliability.
8. EU citizenship, EU passport, or valid work permit for Greece.
9. Willingness to relocate to Athens or be a local resident.

What We Offer:

1. Relocation support, including flights, hotel, and assistance with housing, at no cost to you.
2. Competitive monthly salary plus two additional salaries per year.
3. Referral bonus program.
4. Healthcare benefits and discounts.
5. Full training provided by certified instructors.
6. Opportunities for professional growth and development.
7. Participation in company events and social responsibility initiatives.
8. Free online Greek language courses.
9. Modern premises with relaxing break areas.
10. Work for a Great Place to Work-Certified company that values diversity.

This is a great opportunity to develop your career in a multinational environment, gaining valuable experience while representing a major global brand. Our company promotes diversity and offers equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more.

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