Deutschsprachige Kundenservice in Griechenland (m/w/d) - Finanzen / Bankwesen

TN Germany; Gelsenkirchen; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Join an innovative multinational company as a Customer Service Specialist, where you will play a crucial role in supporting German-speaking customers. This position offers a unique opportunity to relocate to Greece and be part of a team dedicated to preventing fraud and providing exceptional customer experiences. With comprehensive training, relocation support, and a commitment to diversity, this role promises professional growth while representing a leading Mobile Bank. If you are eager to learn and thrive in a dynamic environment, this could be the perfect opportunity for you.

Leistungen

Relocation support including flights and hotel

Competitive salary with additional payments

Referral Program bonuses

Health benefits and discounts

Comprehensive training

Opportunities for professional growth

Company events and social initiatives

Free online Greek language courses

Modern working environment

Promoting diversity

Qualifikationen

• Fluency in German and excellent English skills required.
• Customer service experience preferred with strong communication skills.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud and safeguard customers' data.

Kenntnisse

Fluency in German

Excellent written and spoken English skills

Strong communication skills

Problem-solving abilities

Customer service experience

Computer literacy

Ausbildung

EU citizenship or valid work permit for Greece

Tools

CRM tools

Jobbeschreibung

Social network you want to login/join with:

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Client:

Teleperformance

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1732e6210f9e

Job Views:

1

Posted:

02.05.2025

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Job Description:

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard customers of a leading Mobile Bank

TP in Greece collaborates with a leading Mobile Bank, helping customers manage their accounts on-the-go, track expenses, and save money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

As part of the Customer Service team, you will be the frontline of the bank for the German-speaking market, providing excellent customer experience. Your role also involves preventing fraud, protecting data, and safeguarding customers!

Take a step forward and join us in Greece!

What you will do:

• Support customers via phone, chat, and email
• Prevent fraud, protect data, and safeguard customers
• Represent our client professionally
• Follow up on cases to ensure timely resolution
• Maintain high customer satisfaction
• Build strong, professional relationships with partners and show empathy
• Work towards targets set by the client and internal goals

What you will bring:

• Fluency in German
• Excellent written and spoken English skills
• Strong communication, soft skills, and problem-solving abilities
• Computer literacy; experience with CRM tools is a plus
• Ability to handle stressful situations with customers
• Customer service experience preferred
• Positive attitude, eagerness to learn, and reliability
• EU citizenship, EU passport, or valid work permit for Greece
• Willingness to relocate to Athens or local residency

What we offer:

• Relocation support including flights, hotel, and assistance with housing
• Competitive salary + 2 additional payments annually
• Referral Program: earn bonuses by referring friends
• Health benefits and discounts
• Comprehensive training
• Opportunities for professional growth and development
• Company events and social initiatives
• Free online Greek language courses
• Modern working environment with relaxation areas
• Work for a Great Place to Work-Certified Company promoting diversity

This is a great opportunity to develop your career with a multinational company, gaining valuable experience while representing a major global brand. We promote diversity and provide equal opportunities regardless of gender, ethnicity, religion, culture, or age.

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