Deutschsprachige Kundenservice in Griechenland (m/w/d) - Finanzen / Bankwesen

TN Germany; Düsseldorf; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Join a dynamic team as a Customer Service Specialist for a leading Mobile Bank. This role offers the chance to support German-speaking customers while preventing fraud and ensuring data protection. You will be the first line of defense, providing exceptional service and building strong relationships. With opportunities for professional growth and comprehensive relocation support to Greece, this position is perfect for those looking to advance their careers in a multinational environment. Embrace diversity and contribute to a company that values equal opportunities for all.

Leistungen

Relocation support

Competitive salary

Referral bonuses

Health care benefits

Free Greek language courses

Professional growth opportunities

State of the art premises

Special events and community initiatives

Qualifikationen

• Fluent in German and proficient in English for effective communication.
• Exceptional soft skills and ability to handle customer queries.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud and maintain high customer satisfaction.

Kenntnisse

Fluency in German

Communication skills in English

Soft skills

Problem-solving skills

Tech savviness

Tools

CRM tools

Jobbeschreibung

Social network you want to login/join with:

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Client:

Teleperformance

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5614bf63cfaf

Job Views:

1

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data and safeguard the customers of a leading Mobile Bank

TP in Greece is collaborating with the leading Mobile Bank, helping you manage your bank account on-the-go, track your expenses and set aside money in real-time.

We are seeking a German speaking Customer Service Specialist to support German speaking customers.

In the Customer Service team, you will be the frontline of the bank to the German speaking market, providing excellent customer experience. You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role!

Take a step forward and join us in Greece!

What you will do:

• Support customers via phone, chat & e-mail
• Prevent fraud, protect data and safeguard customers
• Be an ambassador of our client
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

What you will bring:

• Fluency in German
• Very good written and oral communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness, experience with CRM tools preferred
• Ability to work under stressful and testing situations with customers
• Experience in customer service or customer facing roles preferred
• Can do attitude, willingness to learn and reliability are essential to your success in this role!
• Must hold EU citizenship/ EU Passport or valid work permit for Greece
• Willingness to relocate to historic Athens, Greece, or be a local candidate

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

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