Deutschsprachige Kundenservice in Griechenland (m/w/d) - Finanzen / Bankwesen

TN Germany; Bochum; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a German-speaking Customer Service Specialist to join their Anti-Financial Crime team. This role involves providing exceptional support to German-speaking customers while preventing fraud and safeguarding their data. You will be the frontline representative for a leading Mobile Bank, ensuring customer satisfaction and resolving issues efficiently. With opportunities for professional growth and a supportive work environment, this position offers a competitive salary and relocation assistance to Athens. Join a company that values diversity and is committed to making a positive impact!

Leistungen

Support with relocation expenses

Competitive salary plus two extra paid salaries

Referral Bonus

Health benefits and discounts

Full training from certified instructors

Opportunities for professional growth

Company events and social responsibility initiatives

Free online Greek language courses

Modern premises with relaxing areas

Great Place to Work-Certified Company

Qualifikationen

• Fluency in German and good English skills are essential.
• Experience in customer service or related fields is preferred.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud and maintain high customer satisfaction.

Kenntnisse

Fluency in German

Good written and spoken English skills

Excellent communication skills

Problem-solving abilities

Customer service experience

Tools

CRM tools

Jobbeschreibung

Social network you want to login/join with:

Client:

Teleperformance

Location:

Greece

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d70b9f9d6348

Job Views:

1

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard customers of a leading Mobile Bank.

TP in Greece collaborates with a leading Mobile Bank, helping customers manage their accounts on-the-go, track expenses, and save money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

As part of the Customer Service team, you will be the frontline of the bank for the German-speaking market, providing excellent customer experience. Your role also involves preventing fraud, protecting data, and safeguarding our customers!

Take a step forward and join us in Greece!

What you will do:

• Support customers via phone, chat, and email
• Prevent fraud, protect data, and safeguard customers
• Represent our client professionally
• Track and follow cases to ensure timely resolution
• Maintain high customer satisfaction
• Build and maintain strong relationships with partners and show empathy
• Achieve targets set by the client and internal goals

What you will bring:

• Fluency in German
• Good written and spoken English skills
• Excellent communication, soft skills, and problem-solving abilities
• Computer literacy; experience with CRM tools is a plus
• Ability to work under stress with customers
• Customer service or related experience preferred
• Positive attitude, willingness to learn, and reliability
• EU citizenship, EU passport, or valid work permit for Greece
• Willingness to relocate to Athens or local candidates

What we offer:

• Support with relocation expenses, including flights, hotel, and housing assistance
• Competitive salary plus two extra paid salaries annually
• Referral Bonus: Bring friends and earn bonuses
• Health benefits and discounts
• Full training from certified instructors
• Opportunities for professional growth and development
• Company events and social responsibility initiatives
• Free online Greek language courses
• Modern premises with relaxing areas
• Work for a Great Place to Work-Certified Company that values diversity

This is a great chance to develop your career with a multinational company, gaining valuable experience while representing a global brand. Our company promotes diversity and offers equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more

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