Deutschsprachige Kundenservice in Griechenland (m/w/d) - Financial Services

TN Germany; Mainz; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Customer Expert to join their dynamic team in Mainz. This role offers a unique opportunity to support clients in the fintech sector, providing exceptional customer service for banking and money transfer solutions. You'll be the main point of contact, utilizing your communication skills to assist clients and resolve inquiries. With a commitment to excellence and a focus on customer loyalty, you'll thrive in a fast-paced environment. Enjoy competitive salaries, relocation support to Greece, and a vibrant workplace culture that values diversity and professional growth.

Leistungen

Relocation support

Competitive salary

Referral program bonuses

Health care benefits

Full training

Professional growth opportunities

Free Greek language courses

Great working environment

Community initiatives

Qualifikationen

• Fluency in German and very good English skills are essential.
• Experience in customer support is a plus.
• Interest in digital banking and payment solutions is desired.

Aufgaben

• Be the primary point of contact for customer and client requests.
• Utilize phone calls, e-mails, and chats for seamless customer experience.
• Resolve issues timely and efficiently.

Kenntnisse

Fluency in German

Very good use of English

Customer support experience

Interest in digital banking

Exceptional communication skills

Problem-solving mentality

Tech savviness

Flexibility

Jobbeschreibung

Social network you want to login/join with:

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Client:

Teleperformance

Location:

Mainz, Germany

Job Category:

Finance

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EU work permit required:

Yes

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Job Reference:

8a6439ad6857

Job Views:

2

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Are you an avid fintech enthusiast with great communication skills? Join our Customer Experts team and support people for financial, banking and money transfer services

Do you follow all the latest developments in banking and online payment solutions? Grab the opportunity and join our Customer Care team in Greece!

We collaborate with some of the world's top companies offering money transfer & financial services, cloud-based banking services, digital payments fintech pioneers, that trust our people for delivering exceptional customer experience!

If you share our values of collaboration, transparency, integrity and agility, come join forces with a high-performing, customer-oriented team with a vision to change the way businesses pay and get paid.

What you will do:

• Be the primary point of contact for customer and client requests
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Provide daily support and consult clients on best practices about their business
• Respond to customer inquiries about our client’s new and existing services and solutions, as well as complaints - always in a professional manner
• Resolve issues as they arise - timely and efficiently
• Strive for excellence in every interaction, aiming for increased product usage and customer loyalty
• Be committed to meeting both personal goals and team targets

What you will bring:

• Fluency in German
• Very good use of English – both in written and spoken language
• Work experience in a customer support role is a plus
• An interest in digital banking and payment solutions is desired
• Exceptional communication & soft skills, as well as a problem-solving mentality
• Tech savviness & learning agility
• A genuine sense of ownership along with an unbreakable team spirit
• Flexibility in adapting to a fast-paced environment

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process -all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.

Find out more!

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