Deutscher Content Moderator für Social Media in Griechenland (m / w / d)

Teleperformance; Freiburg; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking detail-oriented Social Media Content Moderators to join their dynamic team in Athens. This role involves reviewing and categorizing social media ads, ensuring compliance with client policies, and enhancing user experiences. Ideal candidates will possess excellent German and English skills, strong communication abilities, and a knack for problem-solving. The company offers a supportive relocation package, competitive salary, and opportunities for professional growth in a vibrant work environment. Join a diverse team and make a meaningful impact in the digital landscape!

Leistungen

Relocation support including flight tickets and accommodation

Competitive monthly salary with extra salaries

Refer-A-Friend bonuses

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

Great working environment with relaxing areas

Qualifikationen

• Fluent in German and very good English skills are essential.
• Experience in content moderation or customer support is a plus.

Aufgaben

• Review and categorize social media content according to guidelines.
• Assist customers via chat, email, or phone as required.

Kenntnisse

Verbal and written skills in German

English knowledge

Communication skills

Problem-solving skills

Attention to detail

Team collaboration skills

Tools

Windows Operating Systems

MS Office

Jobbeschreibung

Are you passionate about everything online, with an eye for details? Become a member of our strong and growing Social Media Content Moderators team in Athens!

We are looking for talents with great German & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.

Be part of a strong team that reviews and categorizes social media commercial ads, and also reviews and moderates business content, helping to build a better user experience.

TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees from 109+ nationalities, we proudly represent the leading global businesses.

Note : This position is not a remote / work-from-home position. Our teams are based in our state-of-the-art offices in Athens, Greece (Moschato and Piraeus).

What you will do :

• Review and categorize social media content based on specific guidelines.
• Ensure that all information uploaded by users follow the guidelines based on client’s policies.
• Make well balanced decisions to be an effective advocate for the online community.
• Ensure high quality and safe experiences for both people and businesses.
• Apply a content policy to digital content and execute handling procedures with consistency.
• Assist customers via chat, email or phone (depending on the project).
• Identify inefficiencies in workflows and suggest solutions.
• Follow company and client procedures and guidelines.

What we expect from you :

• Excellent verbal and written skills in German
• Very good English knowledge
• Exceptional communication and soft skills, as well as problem-solving skills
• Ability to use Windows Operating Systems, internet applications and MS Office
• Solid team, and collaboration skills, work independently with limited supervision
• Attention to detail and ability to distinguish self-beliefs from moderated content and policies
• Be positive and proactive and have a desire for applying continuous improvement processes
• Experience in Content Moderation, Social Media or Customer Support will be considered as an advantage

What we offer to you :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity