Desktop Support Technician L2 DE

Excis Compliance ltd; Frankfurt; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

Join a leading global financial company as an Onsite IT Support Specialist, where you will ensure a seamless IT experience for the workforce. This role involves troubleshooting, hardware maintenance, and supporting critical IT infrastructure in a professional environment. If you have a diploma in IT and strong communication skills in both German and English, apply today to make a tangible impact!

Qualifikationen

• 3+ years of experience in IT Desktop Support.
• Target-driven, proactive, and solution-oriented.
• Familiarity with ITIL processes.

Aufgaben

• Provide onsite and remote IT support for incidents and service requests.
• Deploy, configure, and maintain hardware including PCs and mobile devices.
• Serve as a liaison between IT Operations, customers, and third-party providers.

Kenntnisse

Proficiency with Microsoft Office 365

Windows 10

Basic understanding of IT security

Networking

Azure Intune

Strong communication skills in German

Strong communication skills in English

Ausbildung

Diploma in IT

A+ / N+ certification

Tools

Active Directory

Cisco devices

Visio

Jobbeschreibung

As an Onsite IT Support Specialist, you’ll play a vital role in ensuring a seamless IT experience for our client’s workforce. This position combines technical troubleshooting with customer interaction, providing you the chance to excel in both IT support and client engagement.

Key Responsibilities

1. Provide onsite and remote IT support for incidents, service requests, and general queries.
2. Deploy, configure, and maintain hardware, including PCs, laptops, Cisco phones, and mobile devices.
3. Roll out workplace software and applications, ensuring quality control.
4. Serve as a liaison between IT Operations, customers, and third-party providers.
5. Conduct inventory and asset management of IT hardware.
6. Escalate critical incidents to senior managers and provide customized reporting as needed.
7. Support Cisco devices, Surface Hubs, and other workplace tools.

Requirements

Technical:

1. 3+ years of experience in IT Desktop Support.
2. Proficiency with Microsoft Office 365, Windows 10, Visio, and Active Directory.
3. Basic understanding of IT security, networking, and Azure Intune.
4. Familiarity with ITIL processes and Cisco devices.

Behavioral:

1. Target-driven, proactive, and solution-oriented.
2. Strong communication skills in German (B2 or higher) and English (B2 or higher).

Qualifications

1. Diploma in IT or A+ / N+ certification.
2. Basic knowledge of device server management and VPN solutions.

Take the Next Step in Your IT Career

This is your chance to work on-site at a global financial leader, supporting critical IT infrastructure and ensuring a smooth, tech-enabled workplace for a highly professional environment. Join Excis Compliance and make a tangible impact while working with a renowned client.

Apply today to be part of a company that values your skills and invests in your future!