Desktop Support / IT Support-L2-Poland

Oikotechno Japan Co., Ltd; Fulda; On-site; EUR 75,000 - 95,000; Full time

Job summary

Oikotechno Japan Co., Ltd. seeks a Senior Desktop Systems Administrator to support a large enterprise infrastructure. You will manage client compute devices, operating systems, and mobile platforms across locations with minimal supervision.

Expect strong AD, GPO, JAMF, MECM and M365 experience to drive end-user computing excellence. The role is on-site with core hours and occasional after-hours support. You will collaborate with cross-functional IT teams to enhance EUC, security, and

Qualifications

• 4+ years in desktop systems administration within a large enterprise.
• Experience packaging and deploying across Windows, macOS and Linux with SCCM/Intune/JAMF.
• Hands-on with MECM, JAMF Pro, Intune for endpoint lifecycle management.
• Strong AD/Group Policy, ITAM practices, and security posture awareness.

Responsibilities

• Provide expert support for client devices in a large-scale enterprise.
• Manage WAN/LAN, TCP/IP, DHCP, DNS, VPN, and Active Directory.
• Deploy and support Windows, macOS, Linux OS deployments and imaging.
• Configure and troubleshoot GPO/RSoP and JAMF profiles on endpoints.
• Manage user accounts and directory maintenance in Active Directory.
• Support Microsoft 365 apps (Teams, SharePoint, Exchange/Outlook).
• Configure/maintain MDM across iOS and Android devices.
• Support videoconferencing and enterprise collaboration tools.
• Oversee fleet printing, scanning, and office automation tasks.
• Assist in IT security incident response and patching efforts.
• Plan relocations and site migrations; collaborate on EUC improvements.

Skills

Self-motivation

Proactive problem solving

Minimal supervision

PowerShell

Bash

Python

Education

Bachelor’s degree in IT / CS / Engineering

Certifications (e.g., CompTIA A+, Modern Desktop, JAMF, Apple Certified, CCNA)

Tools

SCCM

Intune

MECM

JAMF Pro

Microsoft 365

ServiceNow / ITSM tools

Job description

Senior Desktop Systems Administrator

We are seeking a highly motivated and technically skilled Desktop Systems Administrator to support our enterprise infrastructure. This on-site role involves managing and maintaining client compute devices, operating systems, mobile platforms, and supporting technologies across multiple locations. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Key Industry Keywords: Desktop Support, Endpoint Management, Windows Administration, macOS Deployment, Linux Systems, Active Directory, Group Policy (GPO), JAMF Pro, Microsoft 365, Exchange Online, Mobile Device Management (MDM), IT Service Desk, Enterprise Infrastructure, Systems Integration, IT Security, Incident Response, Network Protocols (TCP/IP, DHCP, DNS, VPN), IT Asset Management (ITAM), Cisco Collaboration, Video Conferencing Systems, Office 365, Windows Imaging, System Deployment, Client Compute Solutions, End-User Computing (EUC).

Job Highlights

• Location: On-site — no remote work available
• Work Schedule: Core business hours (8:00 AM – 6:00 PM); occasional after-hours support may be required
• Team Structure: Collaborate with cross-functional IT teams in a large-scale enterprise environment

Key Responsibilities

• Provide expert-level support for client compute devices (laptops, desktops, peripherals) and accessories in a large-scale enterprise environment.
• Manage and troubleshoot infrastructure technologies including WAN/LAN, TCP/IP, DHCP, DNS, VPN, and Active Directory.
• Deploy, configure, and support operating systems including Windows, macOS, and Linux (Ubuntu, CentOS, RHEL).
• Validate and troubleshoot Group Policy Object (GPO) Resultant Set of Policy (RSoP) and JAMF configuration profiles on endpoints.
• Manage user account lifecycle: creation, modification, deactivation, permissions, and directory maintenance (e.g., Active Directory).
• Support and troubleshoot Microsoft productivity suite: Microsoft Teams, SharePoint, Exchange/Outlook, and Office applications.
• Configure, deploy, and support mobile devices (Apple iOS and Android) across enterprise environments using Mobile Device Management (MDM) solutions.
• Support single- and multi-site videoconferencing solutions and advanced conference room control systems (Cisco experience is a plus).
• Manage enterprise network printing infrastructure, including high-volume scanning-to-email and finishing unit operations.
• Participate in IT security incident response, including system imaging, malware remediation, and forensic support.
• Plan and execute user and site relocations, including office moves and full-scale site migrations.
• Collaborate with IT security teams to enforce endpoint compliance, patch management, and device hardening best practices.
• Participate in continuous improvement initiatives for End-User Computing (EUC), automation, and service delivery optimization.

Preferred Qualifications

• 4+ years of experience in desktop systems administration and/or service desk administration in a large-scale enterprise environment.
• Ability to work with minimal supervision — self-motivated, proactive, and solution-oriented.
• Experience with client application packaging and deployment across Windows, macOS, and Linux platforms (e.g., using SCCM, Intune, or JAMF).
• Familiarity with IT asset management (ITAM) tools and standard inventory practices.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, Apple Certified Support Professional, JAMF Certified Administrator, or Cisco CCNA Collaboration).
• Hands-on experience with Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), or JAMF Pro for endpoint lifecycle management.
• Knowledge of scripting languages (e.g., PowerShell, Bash, Python) for automation of routine desktop administration tasks.

Skills: hardware troubleshooting (laptops, desktops, printers, docking stations), jamf administration / mac device management, active directory (user administration, permissions, group management), macos / apple device support, linux support (ubuntu, centos, rhel), os deployment & imaging, itsm tools (servicenow, remedy, jira, etc.), microsoft 365 support (outlook, teams, sharepoint, office apps), desktop support / end user computing (euc), windows 10/11 administration & troubleshooting