Desktop Support Engineer L2 DE

Excis Compliance; Marburg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company in compliance consulting is seeking an IT Support Specialist to manage systems and provide technical support. The role involves administering Windows OS and Office 365, along with troubleshooting hardware/software issues and providing outstanding customer service. The ideal candidate will possess a degree in IT or equivalent experience, with preferred certifications like CompTIA A+. Join us to enhance your technical skills in a dynamic environment!

Qualifikationen

• Hands-on experience with AD, GPOs, and Office 365 required.
• Cloud experience (Azure, Intune) is a plus.
• Knowledge of network basics (TCP/IP, VPN) considered beneficial.

Aufgaben

• Manage Windows OS (7-10), Active Directory, and Group Policies.
• Troubleshoot PC hardware/software issues.
• Provide helpdesk support via ticketing system.

Kenntnisse

Troubleshooting

Problem Solving

Communication

Customer Service

Multitasking

Ausbildung

Degree in IT or equivalent experience

CompTIA A+ or MCP certification preferred

Tools

Active Directory

Office 365

MDM (iOS/Android)

Azure

Intune

Jobbeschreibung

• Manage Windows OS (7-10), Active Directory, and Group Policies
• Support Office 365, antivirus, and encryption solutions
• Troubleshoot PC hardware/software issues
• Administer mobile devices (iOS/Android) via MDM
• Provide helpdesk support via ticketing system
• Be available for occasional after-hours support
  
  

Requirements

• Degree in IT or equivalent experience
• CompTIA A+ or MCP certification preferred
• Hands-on experience with AD, GPOs, and Office 365
• Strong troubleshooting and problem-solving skills
• Ability to multitask and meet deadlines
• Excellent communication and customer service skills
• Cloud experience (Azure, Intune)
• Network basics (TCP/IP, VPN)