Desktop Support Engineer L2 DE

Excis Ltd; Krefeld; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Excis Ltd is seeking a Desktop Support Technician to join their innovative team in Krefeld, Germany. In this role, you will provide technical support for hardware and software, manage IT assets, and ensure outstanding customer service while being part of a supportive, growth-oriented culture.

Qualifikationen

• Proficiency in Windows 7-10, Active Directory, and Office 365 mentioned.
• Experience in mobile device management (iOS/Android) is valuable.
• Strong multitasking ability and knowledge of helpdesk ticketing systems.

Aufgaben

• Provide end-user support and manage hardware/software assets.
• Diagnose and resolve technical issues and ensure device security.
• Deliver excellent internal customer service and adapt to dynamic environments.

Kenntnisse

Analytical skills

Troubleshooting

Customer service

Communication

Jobbeschreibung

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT KREFELD, GERMANY!

Excis is a global IT support leader globally, drivenby innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do :

• Provide end-user support for Windows 7–10, Active Directory, GPOs, Office 365, hardware troubleshooting, antivirus solutions, and helpdesk ticketing systems; manage mobile devices (iOS / Android) and ensure device security through enterprise encryption.
• Diagnose and resolve technical issues efficiently using strong analytical and troubleshooting skills; manage Windows devices via Active Directory and meet service expectations through effective multitasking and SLA adherence.
• Deliver excellent internal customer service through clear communication and relationship-building; remain adaptable in a dynamic IT environment and available for off-hours or weekend support when needed.

Desktop Support Engineer • Krefeld, Germany