Desktop Support

Natobotics; Stuttgart; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading company in IT Services and Consulting is seeking a skilled Desktop Support Engineer to provide technical support to end-users. The role entails troubleshooting hardware and software issues, user account management, and maintaining IT asset inventories. Ideal candidates will have a Bachelor’s degree in IT and experience in desktop support. Strong problem-solving and customer service skills are essential for this position.

Qualifikationen

• 1–5 years of experience in desktop support or IT helpdesk.
• Proficient in Windows and Mac operating systems.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).

Aufgaben

• Provide first- and second-level support for desktop/laptop hardware and software.
• Install, configure, and maintain operating systems and software applications.
• Troubleshoot and resolve network connectivity issues.

Kenntnisse

Problem-solving

Customer service

Communication

Multitasking

Ausbildung

Bachelor’s degree in Computer Science

Tools

Microsoft Office 365

Active Directory

ServiceNow

Jira

Jobbeschreibung

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Join to apply for the Desktop Support role at Natobotics

Job Summary

We are seeking a skilled and customer-focused

Job Summary

We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support and assistance to end-users regarding computer systems, hardware, and software issues. The ideal candidate will have a strong understanding of IT infrastructure and a passion for problem-solving.

Key Responsibilities

Provide first- and second-level support to end-users for desktop/laptop hardware, software, and peripheral issues.

Install, configure, and maintain operating systems, software applications, printers, and other IT equipment.

Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi).

Respond to tickets via helpdesk system and ensure timely resolution.

Support user account management in Active Directory, Office 365, etc.

Assist in onboarding/offboarding tasks, including device setup and configuration.

Maintain inventory of IT assets and perform regular audits.

Escalate unresolved issues to higher-level technical support or vendors as required.

Document technical issues and solutions for future reference.

Required Skills & Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).

1–5 years of experience in desktop support or IT helpdesk.

Proficient in Windows and Mac operating systems.

Familiarity with Microsoft Office 365, Active Directory, and ticketing systems (e.g., ServiceNow, Jira).

Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).

Excellent communication and customer service skills.

Strong problem-solving and multitasking abilities.

Preferred Qualifications (Optional)

IT certifications such as CompTIA A+, Microsoft MCSA, or ITIL.

Experience with remote desktop tools (e.g., TeamViewer, AnyDesk).

Exposure to enterprise tools and system management software.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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