Desktop Support

N Consulting Limited; Stuttgart; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company in the IT industry is seeking a Desktop Support Engineer to provide technical support to users. The successful candidate will handle hardware and software issues, support onboarding processes, and document solutions. This role is ideal for those with strong problem-solving skills and a passion for customer service.

Qualifikationen

• 1-5 years of experience in desktop support or IT helpdesk.
• Proficient in Windows and Mac operating systems.
• Familiarity with Microsoft Office 365 and Active Directory.

Aufgaben

• Provide first- and second-level support to end-users.
• Install, configure, and maintain operating systems.
• Troubleshoot and resolve network connectivity issues.

Kenntnisse

Problem-solving

Customer Service

Communication

Multitasking

Ausbildung

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Equivalent work experience

Tools

ServiceNow

Jira

TeamViewer

AnyDesk

Jobbeschreibung

We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support and assistance to end-users regarding computer systems, hardware, and software issues. The ideal candidate will have a strong understanding of IT infrastructure and a passion for problem-solving.

Key Responsibilities:

Provide first- and second-level support to end-users for desktop/laptop hardware, software, and peripheral issues.

Install, configure, and maintain operating systems, software applications, printers, and other IT equipment.

Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi).

Respond to tickets via helpdesk system and ensure timely resolution.

Assist in onboarding/offboarding tasks, including device setup and configuration.

Maintain inventory of IT assets and perform regular audits.

Escalate unresolved issues to higher-level technical support or vendors as required.

Document technical issues and solutions for future reference.

Required Skills & Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).

1–5 years of experience in desktop support or IT helpdesk.

Proficient in Windows and Mac operating systems.

Familiarity with Microsoft Office 365, Active Directory, and ticketing systems (e.g., ServiceNow, Jira).

Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).

Excellent communication and customer service skills.

Strong problem-solving and multitasking abilities.

Preferred Qualifications (Optional):

IT certifications such as CompTIA A+, Microsoft MCSA, or ITIL.

Experience with remote desktop tools (e.g., TeamViewer, AnyDesk).

Exposure to enterprise tools and system management software.