DEPUTY STORE MANAGER (f/m/d) - Munich

Bulgari; München; Vor Ort; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

Ein etabliertes Luxusunternehmen sucht einen dynamischen Deputy Store Manager für seine neu renovierte Boutique in München. In dieser Schlüsselrolle unterstützen Sie den Store Manager bei der Umsetzung der Geschäftsstrategie und der Erreichung von Verkaufszielen. Sie führen das Team, fördern eine kundenorientierte Kultur und treiben die Verkaufsentwicklung voran. Mit einem klaren Fokus auf Teamleistung und Kundenzufriedenheit gestalten Sie das Einkaufserlebnis neu. Nutzen Sie die Chance, Teil einer global anerkannten Marke zu werden, die Ihnen spannende Aufgaben und Entwicklungsmöglichkeiten bietet.

Leistungen

Leistungsbezogene Vergütung

Mitarbeiterrabatte

Zugang zu Online-Boutiquen für Mitarbeiter

Urban Sports Club

Option auf Fahrradleasing

Zentrale Lage mit hervorragenden Verkehrsanbindungen

Schulungs- und Entwicklungsmöglichkeiten

Qualifikationen

• Erfahrung in einer Verkaufsrolle mit Teammanagement.
• Fließend in Deutsch und Englisch.

Aufgaben

• Leitung des Teams und Förderung der Verkaufsleistung.
• Aufbau und Pflege von Kundenbeziehungen.

Kenntnisse

Verkaufskompetenz

Teamführung

Analytische Fähigkeiten

CRM-Techniken

Verhandlungsgeschick

Ausbildung

Mehrjährige Erfahrung im Verkauf

Managerial Erfahrung

Tools

Beanstore

SAP

Jobbeschreibung

Mission

The Deputy Store Manager plays a crucial role in assisting the Store Manager in shaping business strategy, vision, and goals to meet commercial targets and enhance the brand’s reputation and image. This role involves leading the team daily, driving sales and profitability, client satisfaction and relation, maintaining an organized store incl. operations, fostering team cohesion, and promoting the brand's culture and values.

For our newly renovated boutique in Munich, we are currently looking for a

Deputy Store Manager - Munich (f/m/d)

- Full time -

Accountabilities

Management

1. Lead by example in both operations and client interactions.
2. Stay active on the sales floor, providing real-time coaching and feedback to improve the Bvlgari selling experience, ensuring client centricity, an omnichannel approach, memorable experiences, and strong business performance.
3. Act as people manager by proactively planning one-to-one meetings to offer feedback, developing action plans, and setting personal targets, to support the performance management.
4. Overcome team complaints, objections and requests (products) in a confident and positive way.

Client Engagement

1. Ensure a client-centric culture among sales teams.
2. Establish and develop relationships with existing clients and engage new customers.
3. Partner with the Store Manager to elevate the client portfolio by boosting team performance on CRM and clienteling KPIs and driving clienteling initiatives.
4. Deliver excellence in client interactions and come up with innovative solutions to enhance the client experience.

Sales Development

1. Monitor retail dashboards and ensure regular follow-up of sales and retail KPIs at both individual and store levels.
2. Implement action plans through morning briefs, coaching, reward programs, and other initiatives.
3. Produce reports on store performance, including insights on qualitative elements.
4. Drive own sales target and engage in proactive sales activities.
5. Acquire and maintain market and competitive knowledge.

Operations

1. Guarantee the correct application of company norms and procedures, including people and product safety.
2. Supervise day-to-day store processes and maintain the high standard of procedures.
3. Organize and implement store rotations, shifts and holidays.
4. Lead and organize inventories and maintain perfect retail standards.

Profile

Qualifications / Professional Capabilities

1. Several years of experience in a sales role involving team management and coordination.
2. Managerial and coaching experience.
3. Selling skills and store procedures knowledge.
4. Very strong commercial background and focus.
5. Fluent in German and English.
6. CRM techniques and tools (Beanstore, SAP, etc.) combined with analytical skills.

Personal Competencies

1. Leadership & Entrepreneurial spirit.
2. Deliver excellence.
3. Planning & Organization & Innovation.
4. Conversation Capability / Negotiating Skill.

Why BVLGARI will make you smile:

1. Performance related remuneration scheme.
2. Corporate benefits including voucher codes.
3. Urban Sports Club.
4. Employee discounts and access to online boutiques for employees.
5. Holistic benefits system (health budget + private costs).
6. Option for bicycle leasing.
7. BAV.
8. Exciting tasks within a globally recognised luxury brand.
9. Training and development opportunities within LVMH.
10. Central location with excellent transport links.