Deputy Boutique Manager (m/w/d) Hamburg

TN Germany; Hamburg; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

An established industry player seeks a dynamic Boutique Manager to lead a luxury retail team in a vibrant environment. This role involves managing team performance, enhancing client relationships, and ensuring operational excellence. You will create a positive atmosphere, develop team members, and implement strategic plans to achieve sales objectives. If you have a passion for luxury items and a knack for leadership, this opportunity offers a chance to thrive in a collaborative and rewarding setting. Join a team that values professionalism and client satisfaction, and make a significant impact in the luxury market.

Qualifikationen

• 5-7 years of experience in luxury retail management.
• Strong leadership and communication skills in German and English.

Aufgaben

• Manage and motivate the boutique team to achieve sales targets.
• Enhance client experience and build strong relationships.

Kenntnisse

Team Management

Communication Skills

Leadership

Analytical Skills

Organizational Skills

Interpersonal Skills

Client Relationship Management

Problem Solving

Ausbildung

Bachelor's Degree

Tools

SAP

Jobbeschreibung

The provided job description contains a well-structured outline of responsibilities and requirements, but it has issues with formatting consistency and clarity. To improve readability and professionalism, I will correct the HTML tags, organize the list items properly, and ensure the content is concise and focused. Here is the refined version:

KEY RESPONSIBILITIES

Team Management & People Development

1. Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to foster a highly collaborative network.
2. Manage, train, coach, and motivate the boutique team daily.
3. Monitor individual objectives, evaluate performance, and support personal and talent development under the supervision of the Boutique Manager.
4. Ensure all team members understand and respect the processes and Maison’s procedures at all stages of the sales ceremony.
5. Integrate new team members effectively.
6. Follow up on training and sales coaching with direct reports.
7. Set, monitor, and evaluate performance and objectives for team members.

Boutique Operations & Administration

1. Supervise the back office and administrative functions of the boutique.
2. Oversee boutique expenses and ensure timely delivery of all reports.
3. Implement and monitor brand and boutique policies, procedures, and guidelines.
4. Adhere to all group, Maison, and boutique policies and guidelines.
5. Participate in boutique setup and breakdown activities.

Boutique Performance

1. Assist the Boutique Manager in analyzing performance, competencies, and environment to define action plans for achieving brand and boutique targets.
2. Lead the implementation and monitoring of these action plans.
3. Help optimize boutique performance through detailed breakdowns of targets into monthly, daily, and individual goals.
4. Be responsible for store turnover and sales objectives.
5. Develop and strengthen client relationships, encouraging team follow-up actions.
6. Monitor boutique KPIs and performance metrics.

Client Relationship & Portfolio Development

1. Act as an ambassador of the Maison, supporting the Boutique Manager in expanding the client portfolio, increasing loyalty, and building relationships with new clients and VIPs.
2. Develop a strong knowledge of the client base and market opportunities, assisting in client development strategies and CRM program implementation.
3. Organize and coordinate client treatments and boutique events.
4. Ensure high-quality client data registration and management.
5. Maintain exceptional client service standards, including client gifting and professionalism.
6. Oversee staff appearance, uniforms, and attitude towards clients.
7. Serve as a key contact for transversal and digital projects in the boutique.

Boutique Experience

1. Monitor boutique welcoming procedures and client flow, leading continuous improvement initiatives.
2. Enhance the boutique’s service offer to ensure a unique and professional client experience, including in-store experiences, visual merchandising, and services.
3. Track and improve performance related to the Client Experience Barometer, implementing action plans accordingly.

Candidate Profile

1. 5-7 years of experience in selling luxury items, preferably in jewelry and/or watches, with relevant management experience.
2. Excellent communication skills in German and English.
3. Strong leadership, analytical, organizational, and interpersonal skills.
4. Resilient team player with a confident and professional demeanor.
5. Precise working methods; knowledge of SAP or similar merchandise management software is a plus.