Deployment & Ramp-up Engineer, Mechatronics & Sustainable Packaging Customer Experience

Social network you want to login/join with:

Client:

Amazon Development Center Germany GmbH

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

878833f1b072

Job Views:

8

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort to develop and deliver the next generation of world-class technology systems inside our fulfillment centers. In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products’ lifecycle (from product development, to deployment, to support & service), embodying Amazon’s leadership principle: Customer Obsession.

This position is responsible for the schedule, scope and cost planning for large scale fulfillment technology and robotics projects into both live and new fulfillment centers across Europe. As an operations engineer, your primary role is to own the coordination and execution of installation, commissioning, and performance ramp up of the product in the field allowing the engineering and product team to focus on the system performance improvement and optimization. In parallel to the execution, you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety, quality and productivity), and will be responsible for detailing engineering design improvements to the hardware engineering and product teams, to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer. Come help us make history!

Flexible locations across the EU (Italy, Germany, Spain and France) and the UK.

Key job responsibilities

1. You will manage the development of project plans and technical solutions which may be defined
2. You will influence internal and external partner teams and suppliers
3. You will own the tactical planning on the installation of difficult cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance.
4. You will support the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals.
5. You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams.
6. This is a travel-based role and you will be expected to travel to meet the requirements of your projects across Europe, upwards of 90% or more.

A day in the life

In this role you will be focused on two primary lines of effort. The first is deployment project management, and the second is product ramp up support. On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status. You will manage the day to day project scheduling and budget management, and work on continuous improvement activities to improve the projects in your space.

About the team

The CX (Customer Experience) team within Mechatronics & Sustainable Packaging works backwards from Internal Customer insights to (1) Validate, (2) Deploy and (3) Support MSP solutions globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (Maintenance, Operations, ACES, Process Engineering, GES Ops Engineering, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars: (1) Quality Assurance, (2) Deployment & Ramp-up, and (3) Support.

BASIC QUALIFICATIONS

1. Bachelor’s degree in Engineering (Mechanical or Electrical Engineering) or other STEM field degrees
2. Experience and strong technical background in relevant fields of automated or non-automated material handling equipment
3. Experience directly managing and responsible for multiple large projects
4. Experience with Microsoft Office products and applications
5. Experience using CAD software (AutoCAD, REVIT, BIM 360, etc.)
6. Ability to travel upwards of 90%

PREFERRED QUALIFICATIONS

1. Master’s degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
2. Experience in Logistics, Distribution, or Fulfillment processes
3. Experience in Six Sigma, Lean manufacturing or other operations engineer tools
4. Demonstrated design and/or implementation experience with integrated automation solutions, such as material handling systems, high-speed packaging lines, or manufacturing lines.
5. Experience with benchmarking technical equipment and metrics