Delivery Partner (w/m/d) Area Public

SAP Careers; Berlin; On-site; EUR 90,000 - 130,000; Full time

Job summary

SAP SE in Germany is seeking an experienced Delivery Partner to lead SAP implementations and transformation programmes for healthcare customers, spanning strategy to measurable impact. You will own end-to-end delivery, coordinate customer stakeholders, internal teams, and partners, and drive commercial accountability including P&L and contract governance.

You will guide hospitals on digital strategies and concrete results, negotiate contracts, and contribute to growing SAP’s healthcare portfolio

Qualifications

• You bring experience leading large-scale SAP implementation and transformation projects in hospital or healthcare environments.
• You know how to align stakeholders, teams, and technology around a shared goal in business-critical engagements.
• You have P&L management, contract governance, and new business development experience.
• You handle escalations and conflict in critical project phases with a calm, solutions-focused approach.
• You can lead cross-functional teams in a matrix organisation and manage external partners.

Responsibilities

• Take end-to-end ownership of complex SAP projects in healthcare: scope, schedule, risks, deliverables, governance.
• Coordinate stakeholders across customer, internal delivery units and external partners.
• Maintain commercial accountability: P&L, contract governance, support sales in new business.
• Guide hospitals in developing and delivering their innovation roadmap from digital strategy to outcomes.
• Manage escalations professionally to keep relationships and delivery on track.
• Contribute to contract negotiations and growth of the healthcare portfolio.

Skills

SAP project leadership

Healthcare industry experience

Stakeholder alignment

PMO leadership

Cross-functional leadership

Tools

SAP on-premise & cloud

Job description

Job Description

What you'll bring

You bring experience leading complex, customer-centred SAP projects in the healthcare sector — and know how to align stakeholders, teams, and technology around a shared goal in business-critical engagements.

• A proven track record leading large-scale SAP implementation and transformation projects in hospital or healthcare environments
• Deep knowledge of SAP solutions — on-premise and cloud — and how to deploy them strategically in healthcare contexts
• A solid track record of commercial ownership: P&L management, contract governance, and new business development
• Professional escalation and conflict management in critical project phases — composed and solution-focused
• Confident leadership of cross-functional teams in a matrix organisation, including management of external partners and internal delivery units
• Fluency in German and English is required for this role.

We also look for people who think strategically, understand the business, and can bring others along with them — combining influencing skills and emotional intelligence with the ability to work through complex problems confidently.

In addition to the skills and experience specific to this role, all positions at SAP require candidates who are comfortable using AI tools — including agentic AI — in their day-to-day work, from crafting effective inputs, automating routine tasks and AI-assisted prototyping, to evaluating AI-generated outputs for quality and driving adoption of AI practices within their teams.

What you'll build

As Delivery Partner for healthcare customers, you own business-critical SAP implementations and transformation programmes — from strategy through to measurable impact.

• Take end-to-end ownership of complex SAP projects in the healthcare sector: scope, scheduling, risks, deliverables, and governance documentation
• Manage and coordinate all relevant stakeholders — customer-side decision-makers, internal delivery units, and external partners
• Lead commercial accountability for your customer set: P&L management, contract governance, and supporting the sales team in generating new business
• Guide hospitals in developing and delivering their innovation roadmap — from digital strategy to concrete results
• Manage escalations and critical project situations professionally — keeping customer relationships and delivery outcomes firmly on track
• Act as a key voice in contract negotiations and actively shape the growth of the healthcare portfolio

Where you belong

You will join the Project Management & Architecture team within SAP Customer Services & Support, Area Public, focusing on healthcare customers in Germany. The team combines deep industry expertise with methodological leadership and is regarded as a driver of excellence in project management and architecture consulting for public sector customers. The rapid digitalisation of the German healthcare system — from hospital digitisation to integrated care structures — creates real space for impact. The role is available at multiple locations: Hamburg, Berlin, Ratingen, Eschborn, and Garching.

Additional Information

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people's lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

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AI Usage in the Recruitment Process
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Please note that any violation of these guidelines may result in disqualification from the hiring process.