Default Claims Manager

TEKsystems; Deutschland; Hybrid; EUR 118.435.000 - 140.642.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short & long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Paid time off

Zusammenfassung

TEKsystems is seeking a Contract-to-Hire Manager for the Mortgage Default Operations team in Trenton, NJ. You will lead a 8-person team, serve as escalation point for clients and agencies, and drive workflows with a nationally dispersed workforce.

Responsibilities include performance reviews, reporting, risk assessment, and ensuring adherence to investor/insurer guidelines while minimizing losses. Hybrid environment with competitive hourly compensation.

Qualifikationen

• Bachelor’s degree or equivalent experience.
• 5+ years’ experience in mortgage default operations.
• 3-5 years of claims experience for FHA, VA, USDA Loans.
• Default Servicing, Supervisor, Manage, Research analysis, VA, USDA, FHA, Default Claims, Mortgage Servicing, MSP.
• Strong analytical, accounting and computer skills.
• Strong knowledge of current practices, procedures, and regulations/laws related to default administration.
• Proficiency in MS Outlook, Word, Excel, PowerPoint; ability to learn industry systems.
• Experience with Black Knight MSP servicing system.
• Ability to work in a fast-paced, deadline-driven environment.
• Excellent coaching, verbal and written skills.
• Excellent organizational skills and multitasking.

Aufgaben

• Lead a claims department team of 8 and act as escalation point for clients and agencies.
• Monitor workflow and direct a mostly remote team across the country.
• Oversee loan activity in claims and prepare weekly/monthly reports.
• Set team goals and perform staff performance reviews.
• Ensure compliance with investor, insurer, company and client guidelines.
• Manage vendor performance and payments; recommend replacements for underperforming vendors.
• Work with attorneys, insurers, PMI and master servicers to expedite claims and minimize losses.
• Assess risk in business decisions and maintain regulatory compliance.

Ausbildung

Bachelor’s degree or equivalent experience

Tools

MS Outlook

Word

Excel

PowerPoint

Black Knight MSP

Jobbeschreibung

Description

This position will involve two primary responsibilities: managing a team of 8 team members in the default claims filing team and acting as the primary point of escalation for clients and agencies.

Management responsiblities include but are not limited to:

• Monitoring and directing the work flow in the Claims Department,
• Managing team members in a mostly remote environment who are located across the country
• Monitors the activity of loans in Claims
• Sets goals for staff- prepare and present performance reviews for staff
• Orders and prepares weekly/monthly reports
• Reviews of all cases on a regular basis
• Oversees filing of supplemental claims (when applicable)

Client and Agency responsibilities include but are not limited to:

• Responsible for minimizing potential client and/or company losses
• Serving as a liaison between clients and senior management.
• Some activities include but are not limited to developing reports, conducting research, attending client meetings and Ensures compliance with all Investor, Insurer, Company and Client guidelines and requirements.
• Ensures company goals are met regarding conveyances and claim filing and client/investor delay reporting.
• Manages and adheres to conveyance/claims as set forth by investor, insurer guidelines
• Monitors/Reviews payment to vendors in a timely manner
• Manages and monitors the performance of outside vendors, including making recommendations for replacing vendors who are not performing
• Adheres to all guidelines and regulations set forth by investors/insurers as well as local/federal laws
• Performs final loss analysis on loan once all claims funds are received
• Works in conjunction with attorneys, insurers, PMI companies, investors and master servicers to expedite the completion of the claim and minimize losses
• Complies with and have working knowledge of all insurer, PMI, investor and master servicer rules and regulations
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk.
• Demonstrate consideration for company reputation as well as clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Additional Skills & Qualifications

• Bachelor’s degree or equivalent experience
• 5+ years’ experience in mortgage default operations
• 3-5 years of claims experience for FHA, VA, USDA Loans
• Default Servicing, Supervisor, Manage, Research analysis, VA, USDA, FHA, Default Claims, Mortgage, Mortgage Servicing, MSP
• Strong analytical, accounting and computer skills
• Strong knowledge of current practices, procedures, and regulations/laws related to default administration
• Working knowledge of MS Outlook, Word, Excel, Power Point, and ability to learn industry related systems
• Working knowledge of Black Knight MSP servicing system
• Ability to accurately work in a fast paced environment within tight deadlines
• Excellent Coaching and Counseling Skills
• Excellent Verbal and Written Skills
• Excellent Organizational Skills and ability to Multi Task

Job Type & Location

This is a Contract to Hire position based out of Trenton, NJ.

Pay and Benefits

The pay range for this position is $48.00 - $57.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Trenton,NJ.

Application Deadline

This position is anticipated to close on Sep 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.