Deal Desk Associate

B Capital; Deutschland; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks an entry-level Deal Desk professional to support order management, CPQ, and revenue operations. You will work with Salesforce, build quotes, and ensure pricing policy compliance.

This role offers exposure to end-to-end deal processes, collaboration with Sales, and opportunities to grow in a fast-paced environment; strong attention to detail and willingness to learn are key.

Qualifikationen

• Experience in Deal Desk, Sales Operations, Revenue Operations, Order Management, or related role.
• Hands-on experience with Salesforce; CPQ experience preferred.
• Understanding of Quote-to-Cash and order management principles.
• Entry-level role with curiosity about revenue, margins, deadlines and risks.
• Collaborative, people-first style; able to work with Sales and suggest improvements.
• Highly organized and detail-oriented; capable of handling high task volumes.
• Ability to multitask during End of Month, Quarter, and Year End.
• Self-starter with structured workflows and proactive issue flagging.
• Demonstrates automation and AI capabilities.
• Fluent English in writing and speaking.
• Remote work is a plus but not required.

Aufgaben

• Manage Closed Won processing and order management, ensuring accuracy and timely execution in line with established processes
• Build standard quotes in CPQ and process Order Forms, ensuring accuracy, completeness, and compliance with pricing policies and approval requirements prior to deal closure
• Own and resolve Deal Desk cases focused on technical and process‑related questions, including CPQ, quoting, and account maintenance inquiries
• Maintain accurate Salesforce account and order records throughout the deal lifecycle
• Monitor the Deal Desk queue and respond to Sales team requests within defined SLAs
• Coordinate with Senior Deal Desk team members on complex or escalated cases, flagging issues that require higher‑level input
• Contribute to the continuous improvement of Deal Desk SOPs, internal documentation, and knowledge resources
• Support month‑end and quarter‑end close activities, ensuring all deals are processed accurately and on time

Kenntnisse

Sales Operations

Deal Desk

Salesforce

CPQ

Quote-to-Cash

Order Management

Process Improvement

Automation

Communication

English Fluency

Tools

Salesforce

CPQ tools

Jobbeschreibung

Responsibilities

• Manage Closed Won processing and order management, ensuring accuracy and timely execution in line with established processes
• Build standard quotes in CPQ and process Order Forms, ensuring accuracy, completeness, and compliance with pricing policies and approval requirements prior to deal closure
• Own and resolve Deal Desk cases focused on technical and process‑related questions, including CPQ, quoting, and account maintenance inquiries
• Maintain accurate Salesforce account and order records throughout the deal lifecycle
• Monitor the Deal Desk queue and respond to Sales team requests within defined SLAs
• Coordinate with Senior Deal Desk team members on complex or escalated cases, flagging issues that require higher‑level input
• Contribute to the continuous improvement of Deal Desk SOPs, internal documentation, and knowledge resources
• Support month‑end and quarter‑end close activities, ensuring all deals are processed accurately and on time

Qualifications

• Experience in Deal Desk, Sales Operations, Revenue Operations, Order Management, or a related operational role
• Hands‑on experience with Salesforce required; experience with CPQ tools strongly preferred
• Basic understanding of Quote‑to‑Cash processes and order management principles
• A genuine interest in the commercial side — you don't need to know it all yet (this is an entry‑level role), but you're curious about the why behind a deal (revenue, margin, deadline, risk), not just the mechanics, and you're motivated to grow in that direction over time
• A collaborative, people‑first style — comfortable building trust with Sales and stepping in to help on deal reviews when needed, and willing to question a process and propose better ways of working
• Highly organized and detail‑oriented, with the ability to manage a high volume of tasks accurately during peak periods
• Ability to multitask and prioritize effectively during high‑volume periods including End of Month, Quarter, and Year End
• Self‑starter with the ability to follow structured workflows while proactively flagging issues and improvement opportunities
• Demonstrates strong automation and AI capabilities
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus