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DE Order Management Team Lead (m,w,d) Remote Flex/Onsite

Proclinical

Deutschland

Remote

EUR 55.000 - 75.000

Vollzeit

Vor 16 Tagen

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Zusammenfassung

A leading company in the DACH region is seeking an Order Management Team Lead to enhance operational efficiency in a remote capacity. The role focuses on leading a remote team and optimizing order processing to ensure high customer satisfaction. Candidates should possess strong leadership and problem-solving skills and be proficient in Excel and CRM/ERP systems.

Qualifikationen

  • Experience in leading small to medium-sized teams.
  • Ability to communicate departmental business goals.
  • Interest in digitalization and automation technologies.

Aufgaben

  • Lead a remote team to achieve daily order targets with high accuracy.
  • Plan, oversee daily business processes from prescription scanning to billing.
  • Implement improvement measures for quality, efficiency, and productivity.

Kenntnisse

Communication
Problem-solving
Self-organization
Leadership
Adaptability
Digitalization
CRM/ERP proficiency

Tools

Excel
CRM/ERP systems

Jobbeschreibung

Social network you want to login/join with:

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Client:

Proclinical

Location:

Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d5c705d8f27b

Job Views:

2

Posted:

23.06.2025

Expiry Date:

07.08.2025

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Job Description:

Are you a dedicated individual looking to put your expertise to work fully flexibly in a remote position?

Proclinical is seeking a dedicated Order Management Team Lead to join our client's team, focusing on the DACH region with a primary emphasis on the German market. This role involves supporting management and back-office agents in Munich, ensuring smooth order processing from customer creation to shipment. You will play a crucial role in leading a team, enhancing customer satisfaction, and driving process improvements.

Responsibilities:

  • Lead a remote team to achieve daily order targets with high accuracy.
  • Plan, prioritize, and oversee daily business processes from prescription scanning to billing.
  • Develop and manage a forecasting system for workload planning.
  • Provide escalation pathways and solutions for order processing issues.
  • Analyze processing errors and train the team to minimize them.
  • Enhance team development in customer correspondence to boost satisfaction.
  • Conduct performance evaluations, coaching, and training for team motivation.
  • Implement improvement measures for quality, efficiency, and productivity.
  • Develop solutions for insurance-specific requirements in collaboration with the Operations Manager.
  • Evaluate implementations to identify and standardize efficient practices.
  • Ensure complete documentation of end-to-end processes.

Key Skills and Requirements:

  • Ability to develop and communicate departmental and business goals.
  • Strong communication skills to relay clear information to team members.
  • Problem-solving skills and adaptability to change.
  • Experience in leading small to medium-sized teams.
  • Self-organization and pragmatic approach.
  • Experience in building new structures and processes.
  • Interest in digitalization and automation technologies.
  • Proficiency in Excel and CRM/ERP systems.
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