DE Order Management Team Lead (m,w,d) Remote Flex/Onsite

Proclinical; Deutschland; Remote; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading company in the DACH region is seeking an Order Management Team Lead to enhance operational efficiency in a remote capacity. The role focuses on leading a remote team and optimizing order processing to ensure high customer satisfaction. Candidates should possess strong leadership and problem-solving skills and be proficient in Excel and CRM/ERP systems.

Qualifikationen

• Experience in leading small to medium-sized teams.
• Ability to communicate departmental business goals.
• Interest in digitalization and automation technologies.

Aufgaben

• Lead a remote team to achieve daily order targets with high accuracy.
• Plan, oversee daily business processes from prescription scanning to billing.
• Implement improvement measures for quality, efficiency, and productivity.

Kenntnisse

Communication

Problem-solving

Self-organization

Leadership

Adaptability

Digitalization

CRM/ERP proficiency

Tools

Excel

CRM/ERP systems

Jobbeschreibung

Social network you want to login/join with:

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Client:

Proclinical

Location:

Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d5c705d8f27b

Job Views:

2

Posted:

23.06.2025

Expiry Date:

07.08.2025

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Job Description:

Are you a dedicated individual looking to put your expertise to work fully flexibly in a remote position?

Proclinical is seeking a dedicated Order Management Team Lead to join our client's team, focusing on the DACH region with a primary emphasis on the German market. This role involves supporting management and back-office agents in Munich, ensuring smooth order processing from customer creation to shipment. You will play a crucial role in leading a team, enhancing customer satisfaction, and driving process improvements.

Responsibilities:

• Lead a remote team to achieve daily order targets with high accuracy.
• Plan, prioritize, and oversee daily business processes from prescription scanning to billing.
• Develop and manage a forecasting system for workload planning.
• Provide escalation pathways and solutions for order processing issues.
• Analyze processing errors and train the team to minimize them.
• Enhance team development in customer correspondence to boost satisfaction.
• Conduct performance evaluations, coaching, and training for team motivation.
• Implement improvement measures for quality, efficiency, and productivity.
• Develop solutions for insurance-specific requirements in collaboration with the Operations Manager.
• Evaluate implementations to identify and standardize efficient practices.
• Ensure complete documentation of end-to-end processes.

Key Skills and Requirements:

• Ability to develop and communicate departmental and business goals.
• Strong communication skills to relay clear information to team members.
• Problem-solving skills and adaptability to change.
• Experience in leading small to medium-sized teams.
• Self-organization and pragmatic approach.
• Experience in building new structures and processes.
• Interest in digitalization and automation technologies.
• Proficiency in Excel and CRM/ERP systems.