Datacenter Technician (DCO / Data Center Technician)

ExcelGens; Frankfurt; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a skilled Data Center Technician to support server and data center operations. This role requires a blend of technical hardware skills and network setup expertise, along with excellent communication abilities. The technician will be responsible for troubleshooting server hardware, managing network setups, and mentoring junior technicians. If you are detail-oriented and passionate about technology, this opportunity offers a chance to thrive in a dynamic environment with a reputable company in telecommunications.

Leistungen

Work within a successful company

Join a well-known brand in telecommunications

Qualifikationen

• 3+ years of experience as a data center technician.
• Strong knowledge of server hardware and networking.
• Ability to lift up to 50 lbs.

Aufgaben

• Support company-specific servers and data center build-outs.
• Troubleshoot network issues across various layers.
• Provide training and documentation for service technicians.

Kenntnisse

Server Hardware Troubleshooting

Network Setup Expertise

Root Cause Analysis (RCA)

Linux Command-Line Tools

Windows Command-Line Tools

Communication Skills

Analytical Skills

Ausbildung

High School Diploma

Jobbeschreibung

ExcelGens, headquartered in Denville, NJ, USA, is one of the fastest-growing companies in the U.S., offering end-to-end services to Fortune 500 clients.

ExcelGens is committed to being the employer of choice. We hire top talent in the industry and develop long-term relationships with our employees.

Our Development Center is located in Dehradun, with a Global Delivery Center in Gurgaon (Delhi-NCR), and offices in New Jersey, Minneapolis, Chicago, California (USA), Sweden, Malaysia, and Vancouver (Canada).

The Role

Note: We are not sponsoring at this moment. Applicants should have a valid work permit or citizenship of Germany.

This is a contract role with the possibility of extensions after 6 months.

About the Role

Our team is seeking a strong Data Center Technician to support company-specific servers and data center build-outs at customer data centers.

• The ideal candidate combines strong technical hardware skills, physical network setup expertise, and excellent communication skills. They should be highly analytical, detail-oriented, self-motivated, and possess a results-driven attitude.
• This person will serve as a mentor and trainer to other service technicians, provide feedback, create documentation, and contribute to our knowledge library, including KB articles, SOPs, and lessons learned. The technician will also lead initiatives and be both internal and external facing.

Key Requirements and Responsibilities

Hardware Troubleshooting

• Extensive knowledge of server hardware and component failures.
• Experience in Root Cause Analysis (RCA) or Failure Analysis.

Physical Network Setup

• Troubleshooting network issues across Layer-1, Layer-2, and Layer-3.
• Managing cables: making, cleaning, running, and labeling.
• Assisting with switch setups and confirming network connections.
• Updating port maps and tracing cables.
• Conducting experiments to identify root causes.
• Performing failure analysis through hardware, system, or firmware testing.
• Collaborating with internal teams and customers.
• Supporting global field deployments and maintaining deployment equipment and software.
• Learning and training on new products.
• Assisting field technicians with real-time issue resolution.
• Monitoring server fleet health for trends and SLA compliance.
• Using Linux and Windows command-line tools for troubleshooting.
• Leading pre-work meetings to align on requirements.
• Providing daily status updates.
• Developing and implementing customer initiatives.
• Supporting field activities by creating SOPs, knowledge articles, and guides.
• Training on new issues, processes, and tools.
• Ensuring detailed documentation and feedback to engineering teams.
• Managing pre- and post-work project follow-ups.

Ideal Profile

Qualifications

• Minimum 3+ years of experience as a data center technician, including server hardware troubleshooting, networking, and cable management.
• High school diploma required.
• Ability to lift up to 50 lbs independently or with assistance.
• Ability to work autonomously or in a team, including remote teams.

What's on Offer?

• Work within a successful company with a solid track record.
• Join a well-known brand within telecommunications.