Data Center Site Operations Manager

Microsoft; Frankfurt; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A leading company in the tech industry is seeking a Data Center Operations Manager to oversee various aspects of data center environments. The role involves people management, ensuring service quality, and adherence to safety protocols while managing technical teams. The ideal candidate will have a strong background in IT service management, experience with physical infrastructures, and a commitment to maintaining high operational standards.

Qualifikationen

• Relevant experience in mission-critical service management.
• Experience working with physical IT infrastructures.
• Ability to meet security screening requirements.

Aufgaben

• Deliver success through empowerment and accountability.
• Manage budget planning and forecasting.
• Ensure end-to-end service compliance and client satisfaction.

Kenntnisse

Leadership

Service Compliance

Client Relationship Management

Risk Management

Ausbildung

High School Diploma or equivalent

Bachelor’s Degree in relevant fields

Tools

CompTIA

Microsoft Certifications

CCNA

ITIL

PMP

Jobbeschreibung

Responsibilities (Text Only)

Responsibilities:

1. People Management
   • Deliver success through empowerment and accountability by modeling, coaching, and caring.
   • Live our culture, embody our values, and practice our leadership principles.
   • Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
   • Attract and retain great people, know everyone’s capabilities and aspirations, and invest in the growth of others.
   • Oversee and coach a team on the operation of various systems and equipment within the data center in a safe and professional manner and advise junior colleagues on inspection and supervision issues.
2. Data Center Operations
   • Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria.
   • Review SLAs, KPIs, and OKRs, and provide input to improve efficiency across IT services.
   • Drive accountability with building landlord to adhere to MSFT service-level agreement.
   • Partner cross-functionally to support global and regional initiatives (e.g., environmental health and safety, risk assessments, certifications).
   • Manage/support alignment to the data center budget and make tradeoff decisions to adhere to sound fiscal practices.
   • Support budget planning and forecasting, and negotiate resources as needed.
   • Plan and coordinate with business partners to maintain data center availability, safety, and security.
   • Follow and adhere to run books provided by Environmental Health & Safety division, report safety or security issues immediately, and uphold a culture of safety.
3. Service Delivery
   • Ensure end-to-end service compliance, quality, and client satisfaction for agreed service levels.
   • Manage client relationships to clarify expectations and deliver solutions exceeding expectations.
   • Apply deep subject matter expertise, escalate issues as needed, and participate in incident management meetings.
   • Lead key processes, prioritize work, and allocate resources effectively.
   • Manage resources for pilot programs and make funding recommendations when necessary.
   • Ensure service quality, compliance, and customer satisfaction.
   • Empower teams for collaborative work and networking opportunities.
4. Data Center Work Environment
   • Drive service implementation, training, quality audits, and support team education.
   • Remove barriers to agility and maintain a broad perspective for cross-organizational strategies.
   • Establish a culture of safety, quality, and customer obsession.
   • Create conditions for successful collaboration and diverse viewpoints.
   • Assess workforce capabilities, delegate work, and act as a trusted resource and advisor.
   • Recognize team successes and promote growth and development of future leaders.
5. Ownership
   • Maintain pride and accountability for service quality and customer experience.
   • Identify and resolve unaddressed issues, escalate or find owners as needed.
   • Drive service management to ensure business leaders understand risks, dependencies, and budgets.
   • Model accountability and morale within the team.
6. Other
   • Embodies Microsoft’s culture and values.

Qualifications (Text Only)

Required Qualifications:

• High School Diploma or equivalent AND relevant experience in mission-critical service management (e.g., IT services, manufacturing, retail, military, physical operations in critical environments).
• Experience working with physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, Data Center Racks/Enclosures, structured cabling).
• Experience leading a diverse, technical team.
• This role requires on-site presence; own transport is advised.
• Ability to meet security screening requirements, including Microsoft Cloud Background Check.

Preferred Qualifications:

• Experience in Critical Environment infrastructures (e.g., UPS, Generators, AHU).
• Managing budgets over $500k.
• Bachelor’s Degree in relevant fields.
• Applicable certifications (e.g., CompTIA, Microsoft, CCNA, ITIL, PMP).
• Experience managing large-scale, complex projects/programs.

Microsoft is an equal opportunity employer. For accommodations, contact us via the provided form.