Data Center Customer Operations Technician (m/w/d)

Equinix; Frankfurt; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company in digital infrastructure is seeking a Data Center Customer Operations Technician in Frankfurt. The role involves managing work orders, supporting installations, and ensuring customer satisfaction in a dynamic environment. Ideal candidates will have a background in IT or Telecommunications Engineering and strong customer service skills.

Leistungen

Unlimited employment contract

30 days of vacation per year

Compensation for overtime or time off in lieu

Company pension contributions

Subsidy for public transportation and lunch

Job bike

Partial coverage of gym membership fees

Company stock program

Sports events and company activities

Work clothing

Qualifikationen

• Hands-on experience with hardware maintenance and installation.
• Familiarity with ticketing systems.
• High customer and service orientation.

Aufgaben

• Handle work order requests and maintain documentation.
• Rack and stack customer equipment and support installations.
• Ensure customer satisfaction and manage deployment expectations.

Kenntnisse

Proficiency in German

Proficiency in English

Customer Service Orientation

Computer Skills

Ausbildung

Training in IT or Telecommunications Engineering

Jobbeschreibung

Data Center Customer Operations Technician (m/w/d)

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Remote type: On-site

Locations: Frankfurt

Time type: Full time

Posted on: Yesterday

Job requisition id: JR-152060

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values and vital to our success.

Why Join Us?

We recognize that many applicants hesitate to apply unless they meet 100% of the requirements. At Equinix, we value diverse experiences and backgrounds. If you're excited about this role and believe it challenges you, we encourage you to apply regardless of any reservations.

Job Summary

The Customer Operations Data Center Technician handles work order requests, maintains detailed documentation, and supports higher-level orders. Responsibilities include racking and stacking equipment, assisting with installations and cross-connects, conducting basic testing, and troubleshooting. The role also involves supporting operations and security teams, ensuring customer satisfaction, managing deployment expectations, providing on-site support, and assisting with projects under supervision. Join our team in FR5, Frankfurt!

Key Responsibilities

1. Queue Management / Reporting: Review and respond promptly to work order requests; collaborate on higher-level orders; maintain documentation.
2. Installations: Rack and stack customer equipment; support routine installations like ladder racks, fiber raceways, cable management, patch panels, ground cabinets, post racks, tape changes, and backup tasks.
3. Cross-Connect: Assist with cross-connect work orders, including installation, terminations, and modifications.
4. Testing / Troubleshooting: Support basic testing and installations; assist with Layer 1 certification testing; perform semi-routine testing as advised.
5. Stakeholder Partnership: Support operations and security teams as needed.
6. Customer Management: Ensure customer satisfaction by adhering to order execution requirements; provide excellent customer service; manage deployment time expectations; offer on-site support such as access and escorting services.

Requirements

1. Language Skills: Proficiency in German and English.
2. Educational Background: Completed training in IT or Telecommunications Engineering.
3. Experience: Work experience in the IT field, hands-on experience with hardware maintenance and installation, familiarity with ticketing systems.
4. Customer Service: High customer and service orientation.
5. Technical Skills: Very good computer skills.

What We Offer

• An unlimited employment contract
• 30 days of vacation per year
• Compensation for overtime or time off in lieu
• Company pension contributions and retirement benefits
• Subsidy for public transportation and lunch
• Job bike
• Partial coverage of gym or sports club membership fees
• Company stock program
• Sports events and company activities
• Work clothing
• Great colleagues and a corporate culture that encourages energy and initiative

Equinix is committed to an inclusive employment process. If you need assistance or accommodations, please let us know through the provided form.

We are an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, or other protected statuses.