Data Center Customer Operations Technician III

Equinix; Frankfurt; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Data Center Customer Operations Technician to join their dynamic operations team in Frankfurt. This role involves managing semi-routine tasks, ensuring customer satisfaction, and supporting installations and testing of data center equipment. The ideal candidate will have a high school diploma and relevant experience, ready to embrace a collaborative environment that values diversity and innovation. This is an exciting opportunity to contribute to a leading digital infrastructure company, where your skills will help maintain critical facilities and enhance customer experiences.

Qualifikationen

• High school diploma with relevant work experience required.
• Proven ability to manage customer service and technical tasks.

Aufgaben

• Manage work order requests and maintain detailed records.
• Support installations and testing of customer equipment.
• Ensure customer satisfaction through timely service.

Kenntnisse

Queue Management

Customer Service

Testing and Troubleshooting

Installation Skills

Documentation Skills

Ausbildung

High School Diploma

Jobbeschreibung

Data Center Customer Operations Technician III

Pay Competitive

Location Frankfurt/Hesse

Employment type Full-Time

Job Description

• Req#: JR-151180

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities

• Queue Management / Reporting
• Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment time.
• Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests.
• Ensures adherence to commit times within standard operating procedures.
• Maintains detailed written records of all work activity.
• Updates local asset databases and other systems.
• Installations
• Rack and stack semi-routine customer equipment tickets.
• Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include:

- fiber trays, ladder racks, customer equipment and cabinets;
- semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes.

• Cross-Connect
• Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing).
• Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects.
• Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision.
• Testing / Troubleshooting
• Supports semi-routine standard operating testing and installations of customer assets.
• Supports standard operating procedures of layer 1 cross-connect certification testing.
• May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision.
• Stakeholder Partnership
• Supports the operations and security personnel team for breaks or other activities, when necessary.
• Supports standard operating procedural tasks and provides back-up assistance to team members when necessary.
• Customer Management
• Supports customer satisfaction with timely adherence to following semi-routine execution order requirements.
• Delivers a high level of service and an excellent customer experience when interfacing with customers.
• Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines.
• Supports customers on-site through access control and escorting services.
• Projects
• Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision.
• Supports vendors on projects.
• Supports physical customer audits.
• Training
• Completes all assigned training in a timely manner.
• May provide support to new hires.

Qualifications

• Typically requires a high school diploma and proven years of equivalent work experience.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

About the company

Equinix, Inc. is an American multinational company headquartered in Redwood City, California, that specializes in Internet connection and data centers.