Data Analyst & Reporting in Vendor Management Global Customer Care (m / f / d) limited to 1 yea[...]

MediaMarktSaturn; Ingolstadt; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A customer-focused retail company in Ingolstadt is looking for a professional to ensure customer satisfaction and analyze data to drive business changes. The ideal candidate will have a degree in a relevant field, strong analytical skills, and experience in customer care. This full-time position offers a dynamic environment with opportunities in data-driven customer insights.

Qualifikationen

• Several years of analytical or similar business experience required.
• Proven skills in interface management and effective collaboration.
• Language skills: English (business fluent, mandatory) and German (advantage).

Aufgaben

• Act as the customer's ambassador and ensure satisfaction.
• Gather and analyze data using advanced statistical models.
• Generate reports, dashboards, and insights for stakeholders.

Kenntnisse

Analytical skills

Data analysis skills

Communication skills

Customer care

Presentation skills

Stakeholder management

Ausbildung

Degree in Economics, Computer Science, Mathematics, or Statistics

Tools

Power BI

SQL

Microsoft Access

Jobbeschreibung

Your Tasks

• Act together with the leadership team as the customer's ambassador to make WoW moments tangible for our customers.
• Focus on customer care, working as a contact center and ensuring customer satisfaction.
• Ensure data availability, quality, and reliability; provide feedback to data providers.
• Gather and analyze data using advanced statistical models.
• Generate standard and ad hoc report templates, dashboards, insights, scorecards, and metrics that drive change in the business, tailored in level of detail for the appropriate stakeholders.
• Communicate findings to internal stakeholders through discussions, presentations, recommendations, and meaningful insights gained through data analysis to develop operational plans and actions.

Your Profile

• Degree in Economics, Computer Science, Mathematics, Statistics, or equivalent, with ideally practical experience in CX Contact Centre / Customer Care.
• Several years of analytical or similar business experience required.
• A passion for data and customer insights.
• Strong analytical skills and a data-driven approach.
• Detail-oriented, accurate, and inquisitive.
• Excellent communication and presentation skills, especially in PowerPoint.
• Proven skills in interface management and effective collaboration with stakeholders.
• Experience in an international role is a plus.
• Language skills: English (business fluent, mandatory) and German (advantage).
• The position is limited to one year.

About Us

As part of global customer care, be an ambassador (m/f/d) for the customer within the company. Work closely with internal and external partners to ensure smooth customer care operations. Create reports and action plans on relevant performance and quality KPIs, as well as customer insights for the organization and top management. Identify data-based optimization potentials and communicate them effectively to business partners and the country organization, managing their implementation.

Additional Benefits

Job Infos

• Location: Ingolstadt
• MediaMarktSaturn Retail Group
• Department: HQ - Customer Experience & Customer Care
• Entry level: Professional Level
• Type of Employment: Full Time
• Working Hours: 37.5 hours/week
• Persona: Job Requisition HQ Employee
• Recruiter: Lea Theresa Ellerich

Required Experience: Executive

Key Skills

Cognos, Microsoft Access, SQL, Crystal Reports, Financial Report Writing, Power BI, Pivot Tables, SSRS, Tableau, Regulatory Reporting, SAS, Data Analysis Skills

• Employment Type: Full Time
• Experience: Several years
• Vacancy: 1