Danish Speaking Video Streaming Support - Athens, Greece

Patrique Mercier Recruitment JP; Hamburg; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading recruitment agency is seeking a Danish Speaking Video Streaming Support Specialist to assist customers in Athens, Greece. This role involves providing exceptional support to Danish speakers, troubleshooting streaming issues, and educating customers on platform features. Ideal candidates will have strong customer service skills, fluency in Danish and English, and a passion for technology. Benefits include private health insurance, performance bonuses, and a fully paid relocation package.

Leistungen

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Training

Great Salary

Fully Paid Relocation Package

Qualifikationen

• Fluency in Danish and English, both written and spoken.
• Strong customer service skills and a commitment to helping customers.
• Prior experience in customer support or technical support preferred.

Aufgaben

• Assist Danish-speaking customers with inquiries regarding video streaming services.
• Troubleshoot technical issues related to streaming and provide solutions.
• Educate customers on how to use the platform and its features.

Kenntnisse

Fluency in Danish

Fluency in English

Customer service skills

Technical troubleshooting

Effective communication

Jobbeschreibung

Overview

Join Patrique Mercier Recruitment JP as a Danish Speaking Video Streaming Support Specialist in the vibrant city of Athens, Greece! This exciting opportunity allows you to be part of a leading tech company while enjoying the beauty and culture of one of Europe's most historic cities. In this role, you will provide exceptional support to Danish speakers experiencing our video streaming services, ensuring they have a seamless and enjoyable viewing experience. Bring your passion for technology and customer service to our dynamic team, where your contributions will be valued!

Responsibilities

• Assist Danish-speaking customers with inquiries regarding video streaming services via phone, email, and chat.
• Troubleshoot technical issues related to streaming and provide effective solutions.
• Educate customers on how to use the platform and its features.
• Document customer interactions accurately in the CRM system.
• Collaborate with technical teams to escalate and resolve complex issues.
• Participate in ongoing training to stay updated on product features and enhance customer support skills.
• Contribute insights for improving customer experience and service processes based on feedback.

Requirements

• Fluency in Danish and English, both written and spoken.
• Strong customer service skills and a commitment to helping customers.
• Prior experience in customer support or technical support preferred.
• Ability to troubleshoot technical issues effectively and efficiently.
• Excellent communication skills, with a friendly and approachable demeanor.
• A proactive approach to learning new technologies and processes.
• Willingness to work in a fast-paced environment and adapt to changing demands.
• Knowledge of video streaming platforms is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )