Danish-Speaking Customer Advisor Relocation Opportunity to Portugal

Cross Border Talents; Hamburg; Remote; EUR 25.000 - 40.000; Vollzeit

Zusammenfassung

Cross Border Talents seeks a Danish-speaking E-commerce Support Specialist to assist customers with their online shopping journey for a renowned tech brand. This full-time role offers remote work from Portugal, with relocation assistance available. Ideal candidates should have strong communication skills and capability to manage tasks independently.

Qualifikationen

• C2-level Danish and fluent English (C1) required.
• Ability to manage tasks independently.
• Willingness to work on rotating shifts.

Aufgaben

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data following internal procedures.
• Communicate professionally through email, phone, and chat.

Kenntnisse

Attention to detail

Communication Skills

Jobbeschreibung

Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal!

If you're still abroad, relocation assistance is provided, including housing!

Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable

Start dates: several dates available through June and July

About the Brand:
Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview:
As a Danish-speaking E-commerce Support Specialist, you'll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities:

• Respond to customer queries on orders, deliveries, returns, and payments.

• Securely handle sensitive data and follow internal escalation procedures.

• Communicate professionally through email, phone, and chat.

• Collaborate with carriers and internal departments.

Requirements:

• C2-level Danish and fluent English (C1)- written and spoken levels
  

• Excellent attention to detail and communication skills.

• Ability to manage tasks independently and meet deadlines.

• Willingness to work on rotating shifts.

• Already in Portugal or open to relocating from this role
• EU member state passport or a valid residence card for Portugal