Daily Banking Team Lead (all genders)

Fairygodboss; Berlin; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

J.P. Morgan is seeking a Daily Banking Team Lead in Berlin to guide and support our Customer Service Specialists, ensuring a positive, compliant, and efficient customer experience.

You will analyze performance data to drive improvements while mentoring a team dedicated to top-tier service and regulatory adherence. The role requires leadership experience, a service mindset, and fluency in German and English, with the aim of fostering collaboration across departments and vendors to deliver

Qualifikationen

• Required leadership experience with a strong service mindset.
• Fluent in German and English.
• Strong coaching and performance management skills.

Aufgaben

• Lead and support daily banking team, resolving customer inquiries using expert knowledge.
• Create and nurture a high-performing team, serving as a culture leader and building strong relationships.
• Drive personal development of team members to exceed goals and improve customer experience.
• Collaborate with stakeholders across departments and vendors to deliver best-in-class service to customers.

Kenntnisse

Leadership experience

Service mindset

Performance coaching

German-English fluency

Jobbeschreibung

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we're looking for a passionate Daily Banking Team Lead (all genders).

As a Daily Banking Team Lead, in our Daily Banking Team you will play a pivotal role in guiding and supporting our Customer Service Specialists. You will be the primary point of contact for the team, ensuring their needs and concerns are addressed, and fostering a positive and collaborative work environment. We believe that a personalized employee experience is driving a team's success! Therefore, we are looking for curious, honest and passionate individuals who are motivated to lead, mentor, and develop their team's skills in customer service, ultimately contributing to an outstanding customer experience.

You will analyse performance data and extract data to come up with actions to constantly improve your team performance, the customer experience and the business engagement. You will play an important role in ensuring that we are compliant with the regulatory requirements and that we act as advocates for our customer.

Job responsibilities

• Lead and support team, using your expert knowledge to resolve customer inquiries
• Create and nurture a high-performing Team, acting as a cultural leader and fostering strong relationships
• Show passion for leading people and their personal development, ensuring the team exceeds their goals
• Collaborate with various stakeholder across departments, incl. our vendors, to deliver best-in-class service to our customers

Required qualifications, capabilities, and skills

• A people-centric approach: You work collaboratively with both our customers and your colleagues
• Relevant leadership experience with a strong service mindset
• Performance Management und Coaching experience while fostering a supportive and engaging work atmosphere
• Fluent in German / English

Preferred qualifications, capabilities and skills

• Ideally, you have practical experience in the German Banking Landscape, including Regulatory knowledge
• Change Management and Process improvement experience

#ICBCAREER

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.