DACH Clinical Application Specialist

About Us

Damae Medical is helping dermatologists to improve their management of skin cancer.

Our deepLive solution provides an accurate, fast and reliable optical examination without performing a biopsy. CE marked, our medical device is based on LC-OCT (Line-field Confocal Optical Coherence Tomography) technology complemented by several software and Artificial Intelligence (AI) modules.

Welcome to a world where you can see beyond appearances!

• +60 patents
• +250 scientific publications
• +100 deepLive worldwide

• MIT Technology Review
• Innovation & AI awards (Kaggle)
• EU & French government support

• +20 M€ invested
• High level investors
• +30 people

Mission

Your role: DACH Clinical Application Specialist

As part of our Sales & Marketing team, you will play a pivotal role in developing our installed base and ensuring deepLive adoption across the DACH region (Germany, Austria, and Switzerland). You will be the primary contact for the German-speaking market, guiding clients through every stage of their journey.

• Customer Onboarding
• Coordinate reception and commissioning of our deepLive system on customer side (hospitals, clinics and private practitioners).
• Organize and lead training sessions to ensure seamless onboarding.
• Customer Success
• Foster long-term relationships and provide continuous support to maximize system usage.
• Monitor and enhance clients’ technical and clinical competencies.
• Co-create and lead user clubs and workshops at congresses and facilitate best practice sharing.
• Customer Support
• Provide first-level technical support to resolve customer inquiries efficiently.
• Serve as the liaison between clients and global technical support teams.

Remote position with frequent travel across the DACH region and to our headquarters in Paris.

Profile

• 3+ years of experience in a similar role (Application Specialist, Customer Success, or Technical Support) or impactful internships in the medical technology or healthcare.
• Fluent in German and proficient in English, French is a plus.
• Strong understanding of DACH region’s cultural and regulatory requirements.
• Solid knowledge of medical technology products and the ability to quickly understand complex solutions.
• Excellent presentation and training skills to guide clients in adopting deepLive.
• Strong relationship management skills, with a dual competence in both clinical and commercial areas.
• Problem-solving mindset and ability to work autonomously while managing multiple projects.
• Proficiency in data analysis, reporting, and digital collaboration tools.

Ready to transform dermatology with us? Apply now!

Référence de l'offre : i80u25sc2k