Customer Value Consultant - Process Orchestration

Celonis; München; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An innovative firm is seeking a Process Orchestration Solution Specialist to drive the growth of their Process Orchestration and Automation offerings. In this pivotal role, you will engage with prospects and customers, architecting solutions that deliver significant value. Your expertise will support go-to-market teams and ensure successful integration of Process Orchestration into business processes. This role requires a blend of strategic thinking, process expertise, and effective communication to foster long-term partnerships. Join a dynamic team dedicated to transforming business processes through cutting-edge technology and collaborative efforts.

Leistungen

Investment in personal growth

Equity (restricted stock units)

Life insurance

Generous leave for new parents

Subsidized gym membership

Access to counseling

Virtual well-being events

Open-minded culture

Business Resource Groups

Clear company values

Qualifikationen

• Strong experience in Pre-Sales Engineering or consulting roles.
• Expertise in Process Orchestration and Automation is essential.
• Excellent communication and analytical skills for stakeholder engagement.

Aufgaben

• Engage with customers to drive understanding of Process Orchestration value.
• Build demos and business cases to communicate value effectively.
• Collaborate with teams to enhance platform based on new use cases.

Kenntnisse

Pre-Sales Engineering

Process Orchestration

Automation

Communication Skills

Analytical Thinking

Adaptability

Team Collaboration

Ausbildung

Degree in Technology & Management

Degree in Industrial/Business Engineering

Degree in Business Informatics

Degree in Computer Science

Degree in Mathematics

Degree in Economics

Tools

Business Process Management Platforms

Low Code Platforms

Application Development Platforms

Jobbeschreibung

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

The position of Process Orchestration Solution Specialist is part of our Value Engineering organisation. Our Value Engineering organization has full responsibility for the end-to-end value journey of our customers – landing, expanding, adopting and renewing. Responsibilities include translating customers’ objectives into value assessments or proof-of-value projects, building specific Celonis business cases and demos, running value workshops, and engaging with multiple senior stakeholders to deliver value-driven results and secure long-term partnership agreements.

The Role:

As a Process Orchestration Solution Specialist at Celonis, you will play a pivotal role in the build-up and growth of our Process Orchestration and Automation offering. Your primary responsibility will be to engage with prospects and customers to drive understanding in the value of Process Orchestration Solutions. You will architect, test and build Process Orchestration solutions that drive high customer value and use your expertise to support GTM teams to communicate the power of Process Orchestration and to scale Process Orchestration knowledge across Celonis. Finally, you will connect the power of Process Orchestration to Process Intelligence to help cement Orchestration as a key Celonis capability.

The role involves a blend of process expertise, strategic thinking, sales acumen and effective stakeholder communication to ensure successful build-up and growth of the Process Orchestration offering. Preferred candidates will have experience in scaling go-to-market roles in technology companies.

The work you’ll do:

Evangelize the importance of Process Orchestration with prospects, customers and at Celonis to ensure that Process Orchestration is successfully embedded into their processes. To do this you will execute, and support, the following:

Identify, Frame, and Realize Value

• Discover and translate customers’ strategic priorities into high-impact process orchestration use cases.
• Build demos and business cases, leveraging industry benchmarks and best practices, to communicate the value to Customers across Value Assessments/POVs, Hackathons, and Executive Readouts.
• Facilitate successful delivery and present the results and future roadmap of Orchestration to Senior Management and C-level executives.

Scale Value

• Develop a library of orchestration use cases across the Process Intelligence journey through collaboration with Value Engineering and as a sparring partner for customers.
• Build a strategic expansion and adoption roadmap for customers embedding Celonis Process Intelligence and Orchestration as a strategic business transformation platform in their organization.
• Collaborate with internal teams to enhance the Celonis platform and Apps based on new use cases and opportunities in process orchestration, including designing scalable assets to support the growth of Process Orchestration.

Build Trust in Orchestration

• Create success stories highlighting the value of Process Orchestration.
• Run roadshows, enablement sessions, and support building collateral to enable the GTM organization on how to identify and qualify process orchestration opportunities to grab the market opportunity.
• Support Industry sectors and Functional leads (e.g. Supply Chain, Finance…) to integrate Process Orchestration into their language and sales plays.

The qualifications you need:

• Experience and Expertise: Strong experience as a successful Pre-Sales Engineer OR a customer-facing Professional Services/Consulting. Extensive experience in Process Orchestration and Automation. A professional network in this area is a plus.
• Process Improvement & Value Realization: Experience in identifying use cases for business process improvement and deploying improvement measures, being a change agent and training users/process owners to realize value.
• Technical Proficiency: In-depth knowledge of business process intelligence and automation solutions and their application in optimizing business processes. Familiarity with other Orchestration tools, Business Process Management Platforms, Low Code Platforms, or Application Development Platforms and related technologies is a plus.
• Communication Skills: Strong communication and interpersonal skills to effectively collaborate with cross-functional teams, present solutions, and conduct training sessions. Confident presentation skills to represent Celonis’ products in front of customers and at field events such as conferences, summits, seminars, etc.
• Analytical Thinking: Analytical mindset with the ability to analyze complex processes across various systems to identify potential orchestration use cases, derive solution designs and implement effective solutions.
• Adaptability: Ability to adapt to a dynamic work environment and stay updated on industry trends. Proactive in learning and implementing new technologies.
• Team Player: Proven ability to work collaboratively in a team, sharing insights and knowledge for the overall success of Celonis’ Orchestration team and the organization.
• Degree: In Technology & Management, Industrial/Business Engineering, Business Informatics, Computer Science, Mathematics, Economics or a comparable degree program.

What Celonis Can Offer You:

• The unique opportunity to work with industry-leading process mining technology.
• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more).
• Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more).
• Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more).
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with.
• An open-minded culture with innovative, autonomous teams.
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more).
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.

About Us:

Celonis helps some of the world’s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It’s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.