Customer Tender and Documentation Manager

Assaia – The ApronAI; Düsseldorf; Remote; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

An innovative firm is seeking a Customer Tender and Documentation Manager to enhance their tender management processes. This role involves overseeing the accuracy and quality of tender responses, coordinating with various departments, and ensuring compliance with documentation standards. The ideal candidate will bring strong organizational and communication skills, along with a background in document management. Join a dynamic team where your ideas will be valued, and enjoy the flexibility of remote work along with a supportive company culture focused on mutual respect and continuous improvement.

Leistungen

Flat hierarchy

Flexible schedule

Paid vacation

Paid sick leaves

Paid relevant courses

Great company culture

Live team events

Qualifikationen

• 3-5 years of experience managing customer tender processes.
• Knowledgeable in document management procedures and standards.
• Excellent spoken and written communication skills.

Aufgaben

• Manage tender preparation and clarify bid conditions.
• Coordinate tender responses and deadlines with team members.
• Support the commercial team during the tender process.

Kenntnisse

Time Management

Organizational Skills

Communication Skills (German and English)

Technical Writing

Analytical Skills

Ausbildung

Bachelor's Degree in Engineering

Bachelor's Degree in Business

Bachelor's Degree in Marketing

Tools

Electronic Document Management Systems (EDMS)

Jobbeschreibung

Assaia International AG provides AI-based software solutions for global airports and airlines. We were founded in February 2018 in Switzerland, headquartered in Zurich and New York and we have a fast-growing team located across Europe and North America.

Assaia offers AI-based computer-vision solutions that monitor and analyse aircraft turnaround processes from video streams. Assaia’s solutions help airports and airlines improve on-time performance, efficiency, safety, and sustainability metrics, helping them get their passengers to their destinations on time. We work with aviation companies across the world including New York JFKIAT, Toronto Pearson, United Airlines, British Airways, London Heathrow and more. See details and demos on our website and Linkedin!

We are looking for a Customer Tender and Documentation Manager to join our team!

The Customer Tender and Documentation Manager is responsible for management and coordination of responses and tender delivery quality, as well as, organization, accuracy and controlled accessibility of all Assaia documentation. She / He will ensure that tender responses are accurate and timely and that all questions and potential challenges are identified and clarified prior to the tender submission deadline. Providing support for different departments makes sure that the information used in internal and external communication is up-to-date, accurate and consistent. Working closely with the Security and Compliance team, to ensure that all documentation is aligned with the required standards.

Responsibilities

• Clarification of bid conditions and tender preparation management
• Assignment of tender responses to accountable team members
• Contribution to tender cost and price calculations
• Coordination of tender reviews and deadlines and management of the same with customer representatives
• Drive continuous tender management process improvement
• Provide support for the commercial team during the Tender process
• Provide the security, accessibility, and proper distribution of all documents and folders (not only tender related)
• Develop, review and update documentation management plans, procedures and processes
• Implement document disaster recovery through document archiving
• Together with the IT security manager assign / approve user privileges
• Ensure documentation compliance with regulatory and security standards
• Identify documentation owners
• Support the marketing team by providing up-to-date information about marketing materials, events, website updates and other activities
• Lead the creation of the Assaia Knowledge Base

Requirements

• 3-5 years of experience managing the customer tender process
• Strong time-management and organizational skills
• Ability to coordinate simultaneous multiple tasks and competing priorities
• Excellent spoken and written communication skills in German and English
• Professional presentation skills
• Knowledgeable in document management procedures, systems, and standards
• Documentation management experience, preferably in a software company
• Familiar with the technical terminology used in software development companies
• Technical writing skills are a definite advantage
• Knowledge of global standards for quality and control
• Excellent organization and analytical skills
• International and multicultural working experience, excellent English skills, verbal and written
• Bachelor’s degree in Engineering, Business, Marketing or related field
• Knowledge of Electronic Document Management Systems (EDMS)
• Aviation industry knowledge and experience is considered an asset

Why Assaia

Your input will be valuable and we actively ask everyone to share their thoughts and ideas to help steer the direction of the company’s development.

Additionally, we offer :

• A flat hierarchy and close to zero bureaucracy
• Participation in making important decisions, your ideas will be heard and implemented
• Always remote work and a flexible schedule
• Paid vacation, paid sick leaves
• Paid relevant courses / online education / English courses
• Great company culture based on honesty and mutual respect
• Live team events

We are a team of 80+ now. We are looking forward to expanding it with you!